Quick Answer
Where do you manage forwarding, BCC, and reply-to settings?
Go to Settings → Email Services → Reply & Forward Settings. From there, you can configure forwarding addresses, control whether replies are forwarded to the assigned user, add a BCC address for outbound copies, and update the reply address.
Keeping Email Communication Organized Across Your Team
You may be sending and receiving emails, but without the right setup, replies and records can become scattered.
Forwarding, BCC, and reply-to settings help control where emails go, who receives copies, and how communication is handled outside BizStackPro.
You can configure these settings from: Settings → Email Services → Reply & Forward Settings.
Keep tracking in mind
Forwarding can make external monitoring easier, but replies sent directly from an external inbox do not sync back into BizStackPro conversation threads.
Reply & Forward Settings at a Glance
Before You Begin
Decide how you want incoming replies and outbound email copies to be handled before changing the settings.
- Identify any inboxes that should receive forwarded replies.
- Decide whether replies should also go to the contact's assigned BizStackPro user.
- Choose the address that should receive BCC copies of outbound messages.
- Confirm which address recipients should reply to.
- Remember that forwarded copies do not include attachments.
Forwarding Address
Forwarding sends a copy of incoming email responses to one or more email addresses so the right people can monitor replies outside the app.
Add Multiple Addresses
Add one or multiple forwarding addresses and separate multiple addresses with commas.
Use Shared Inboxes
Forwarding can be useful when replies should also reach a shared inbox such as support or sales.
Attachments Are Not Forwarded
Forwarded copies do not include attachments. Open the BizStackPro conversation when you need to view attached files.
Example format
Forward to Assigned User
Turn this option on to route lead replies to the BizStackPro user assigned to that contact.
This can be useful for teams where different users are responsible for different contacts.
Keep contact assignments consistent
This option works best when your team uses contact assignments consistently so replies reach the expected user.
BCC Emails
BCC Emails automatically sends a copy of every outbound email to a designated address.
This can be useful for record-keeping, documentation, manager visibility, compliance needs, or maintaining an external archive.
Keep an Outbound Record
Use BCC when you want an additional mailbox to automatically receive a copy of outbound emails.
Recipient View Does Not Change
The BCC copy does not change what the primary recipient sees.
Use a Monitored Inbox
If the BCC copy is being used for oversight, send it to an inbox that is actively monitored.
Important Notes
Frequently Asked Questions
What does the BCC Emails option do?
How can I change the reply-to address?
Do replies sync back into BizStackPro if sent from an external inbox?
Why aren't attachments forwarded?
Continue Learning
Continue with related Email & SMTP guides for reply handling, email copies, and two-way email syncing.
