What fields must be filled for the bot to work?

In the Booking Bot section of the contact details, Bot Status must be set to Bot and required fields such as Prompt, Calendar ID, and Intro Message should be filled. If any are blank, update the corresponding custom value.

BizStackPro AI Bot Troubleshooting Guide

Why Isn’t the Bot Responding?

Q: Why isn’t my BizStackPro bot responding?

Common causes include tags that pause the bot, missing required fields in the contact’s Booking Bot details, or no available times on your connected calendar. Check tags first, then confirm required fields are filled, and verify your calendar has open slots.

Q: Which tags can stop the bot from responding?

If the alert user tag is present, the AI will not respond. If the stop bot tag is present, the bot will be disabled for that contact until it is re-enabled.

Diagnose a BizStackPro AI Bot that has stopped replying by checking contact tags, Booking Bot fields, and connected calendar availability.

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Quick Answer

What should you check when the AI Bot is not responding?

Start by checking the contact for an alert user or stop bot tag. Either tag can prevent the AI Bot from replying.

Next, confirm that Bot Status is set to Bot and that the Prompt, Calendar ID, and Intro Message fields are filled. Finally, make sure the connected calendar has available appointment times.

How Bot Responses Are Controlled

The BizStackPro AI Bot depends on several contact-level settings and connected systems before it can respond correctly.

Contact tags can pause or disable the bot. Booking Bot fields determine whether the contact has the required prompt, status, calendar, and introductory message. Calendar availability determines whether the bot has appointment times it can offer.

If one of these requirements is missing, the bot may remain inactive even though the rest of the setup appears correct.

Check the contact before rebuilding anything

Most response problems can be traced to a tag, missing field, or unavailable calendar. Review these items first before changing workflows or rebuilding the AI Bot setup.

Bot Troubleshooting at a Glance

First Check Contact Tags

Blocking Tags Alert User or Stop Bot

Required Status Bot

Required Fields Prompt, Calendar, Intro

Connected System Booking Calendar

Final Check Available Time Slots

Before You Begin

Open the contact record where the AI Bot is failing to respond and review the setup in the order shown below.

Confirm you are viewing the correct contact record.
Review all tags currently attached to the contact.
Locate the Booking Bot section in the contact details.
Confirm the required Bot fields contain values.
Open the connected calendar booking page in another tab.
Test the bot again after correcting each issue.

Step 1: Check the Contact Tags

Tags are the fastest place to start because a single tag can stop the AI Bot immediately.

Look for the Alert User Tag

Review the tags attached to the contact. If the alert user tag is present, the AI will not respond.

Remove the Alert User Tag

Remove the tag from the contact when you are ready for the AI Bot to resume responding.

Look for the Stop Bot Tag

If the stop bot tag is attached, the bot has been disabled for that contact.

Re-enable the Bot

Open the Booking Bot section of the contact details, set Bot Status to Bot, and save the record.

Check tags before changing anything else

A contact can have the correct prompt, calendar, and Booking Bot fields while still receiving no response because a blocking tag is present.

Step 2: Check the Required Booking Bot Fields

After verifying the contact tags, confirm that every required Booking Bot field contains valid information.

Bot Status

Verify that Bot Status is set to Bot. If it is disabled, the AI assistant cannot respond.

Prompt

Make sure a valid AI prompt has been assigned. A blank prompt prevents the bot from knowing how it should respond.

Calendar ID

Confirm that the Calendar ID field contains the calendar the Booking Bot should use when scheduling appointments.

Intro Message

Verify that an introductory message exists so conversations begin correctly.

Blank fields can stop the bot

If any required Booking Bot field is empty, update the corresponding Custom Value before testing the bot again.

Step 3: Check Calendar Availability

Even if the AI Bot is configured correctly, it cannot schedule appointments when no availability exists.

Open the Booking Calendar

Navigate to the calendar connected to the AI Bot.

Review Available Time Slots

Confirm that appointment times are available for contacts to book.

Update Availability if Needed

Add available hours or reconnect the calendar integration if no appointment times appear.

Test the Bot Again

After restoring availability, start a new conversation to verify the AI Bot responds correctly.

Additional Troubleshooting

The bot never replies.

Possible Cause: A blocking tag or disabled Bot Status.

Solution: Remove blocking tags and confirm Bot Status is set to Bot.

The bot cannot schedule appointments.

Possible Cause: The connected calendar has no available appointment times.

Solution: Update your calendar availability and verify the correct Calendar ID is assigned.

Responses seem incomplete or incorrect.

Possible Cause: The Prompt or Intro Message is missing or outdated.

Solution: Update the AI prompt and introductory message before testing the conversation again.

Frequently Asked Questions

Why isn’t my BizStackPro bot responding?

Common causes include blocking tags, missing Booking Bot fields, or a connected calendar without available appointment times.

Which tags can stop the bot from responding?

The alert user tag prevents AI replies, while the stop bot tag disables the bot until it is re-enabled.

What fields are required for the bot to work?

Bot Status, Prompt, Calendar ID, and Intro Message should all contain valid values.

Continue Learning

Continue configuring your AI Bot with these related BizStackPro Help guides.

Recommended Next Step

Improve Your AI Bot Configuration

Once your bot is responding again, improve its performance by updating its prompt and expanding its knowledge with FAQs and website training.

Keep Your AI Bot Running Reliably

BizStackPro combines AI conversations, calendars, CRM, automations, and customer communication in one connected platform, making it easier to diagnose and resolve issues quickly.

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