Quick Answer
Where do you update your AI Bot’s prompt?
Open Settings in your BizStackPro dashboard, select Custom Values, and locate the value named ai_bot_prompt.
Edit the stored instructions and save your changes. The updated prompt controls how the bot should communicate, what it should help with, and the rules it should follow.
How the AI Bot Prompt Works
Your AI Bot’s prompt contains the instructions that guide its behavior during conversations.
These instructions can define the bot’s tone, purpose, responsibilities, limitations, and the type of information it should provide to contacts.
In BizStackPro, the prompt is stored as a Custom Value named ai_bot_prompt. Updating that value allows you to change the bot’s instructions without rebuilding the rest of your automation.
One prompt can guide the entire conversation
A clear prompt helps the bot respond more consistently and stay aligned with your business, brand, and customer service expectations.
Prompt Settings at a Glance
Before You Begin
Prepare the instructions you want the AI Bot to follow before editing the Custom Value.
- Decide what the bot should help contacts accomplish.
- Choose the tone the bot should use during conversations.
- Identify topics the bot should avoid or escalate to a person.
- Gather important business information the bot may need to reference.
- Keep a copy of the current prompt before replacing it.
Step 1: Open Settings
Begin inside the BizStackPro account where your AI Bot is configured.
Open Your BizStackPro Dashboard
Sign in and select the account or workspace containing the AI Bot you want to update.
Select Settings
Open the Settings area from the main navigation inside your account.
Open Custom Values
Select Custom Values to view the saved values used throughout your BizStackPro setup.
Confirm you are in the correct account
Custom Values are tied to the account where they were created. Verify that you are editing the account containing the AI Bot you intend to change.
Step 2: Find the AI Bot Custom Value
Locate the saved Custom Value that contains the instructions used by your AI Bot.
Search for the Value
In the Custom Values area, look for the entry named ai_bot_prompt.
Confirm the Exact Name
Make sure you are editing the correct Custom Value before changing any instructions.
Review the Current Prompt
Read the existing instructions and identify what needs to be corrected, expanded, or replaced.
Step 3: Edit and Save the Prompt
Update the stored instructions so the AI Bot follows your current business rules and communication style.
Edit the Instructions
Replace or revise the existing prompt with the instructions you want the bot to follow.
Check for Clarity
Make sure the prompt clearly explains the bot’s purpose, tone, responsibilities, and limitations.
Save the Custom Value
Save your changes so the updated prompt becomes available to the AI Bot.
Test the Updated Behavior
Start a test conversation and confirm the bot responds according to the new instructions.
Test one change at a time
When possible, make focused prompt changes and test the results before rewriting the entire instruction set. This makes it easier to identify what improved or caused a problem.
Tips for Writing an Effective AI Bot Prompt
Clear, structured instructions make it easier for the bot to respond consistently.
Define the Tone
Explain whether the bot should sound friendly, professional, conversational, concise, or supportive.
Explain Its Purpose
Clearly state what the bot should help contacts accomplish during the conversation.
Set Boundaries
Identify topics the bot should avoid, decline, or hand off to a person.
Include Business Language
Add important terminology, phrases, and naming conventions used by your business.
Troubleshooting
Frequently Asked Questions
Where do I update the AI Bot prompt in BizStackPro?
What kind of prompt should I use for the AI Bot?
Continue Learning
Continue configuring and improving your AI Bot with these related BizStackPro Help guides.
