Quick Answer
How do you update your AI Bot's FAQ knowledge?
BizStackPro allows you to update your AI Bot in four different ways. You can add FAQs manually, export existing FAQs, import FAQs from a properly formatted CSV file, or train the bot by scraping content from one of your website pages.
Choosing the right method depends on whether you're making a few changes, migrating existing data, or teaching your AI using content you've already published.
Keep Your AI Knowledge Up to Date
Your AI Bot is only as helpful as the information it has available. Regularly updating your FAQs helps ensure contacts receive accurate and relevant answers.
BizStackPro provides multiple ways to manage FAQ data depending on how much information you're updating and where that information already exists.
Whether you're entering a few questions manually or importing an entire knowledge base, these tools help you maintain a better AI experience for your customers.
Four different update methods
You can manually create FAQs, export existing data, import CSV files, or scrape information directly from your website to build your AI Bot's knowledge base.
FAQ Training Methods at a Glance
Before You Begin
- Decide whether you want to add, import, export, or scrape FAQs.
- Prepare your CSV file if you're importing FAQ data.
- Verify your website page is publicly accessible before scraping.
- Know whether you want to add to or replace existing FAQs.
- Allow a few minutes for AI training to complete before testing.
Method 1: Add FAQs Manually
Manual entry is the quickest option when you only need to add or update a few questions and answers.
Open the FAQ Widget
Click the Robot icon to open your AI Bot FAQ management window.
Select Add
Choose the Add option to create a new FAQ entry inside your knowledge base.
Enter the Question and Answer
Complete both fields and save the new FAQ so it becomes available to your AI Bot.
Method 2: Export Your Existing FAQs
Exporting your FAQs creates a backup of your current knowledge base and makes it easy to edit or reuse your questions outside BizStackPro.
Open the FAQ Widget
Launch the AI Bot FAQ manager from the Robot icon.
Select Export
Click the Export option to generate a CSV file containing every FAQ currently assigned to the bot.
Save the File
Store the downloaded CSV somewhere safe so it can be edited, backed up, or imported again later.
Method 3: Import FAQs from a CSV File
Importing allows you to upload many questions at once instead of entering them individually.
Prepare Your CSV
Your spreadsheet must contain only two columns named Question and Answer.
Choose Import
Open the FAQ widget and click the Import option.
Upload the File
Select your CSV file and confirm the upload.
Refresh the Page
Once processing finishes, refresh the page to verify the new FAQs appear in your knowledge base.
CSV Requirements
Only two columns are supported: Question and Answer. Extra columns or formatting may prevent the import from working correctly.
Method 4: Train Your AI Using a Website
If your FAQs already exist on your website, BizStackPro can scan that page and use its content to build your AI Bot's knowledge base.
Select Scrape URL
Inside the FAQ widget, choose the Scrape URL option.
Paste Your Website Address
Enter the URL of the page containing the information you want the AI Bot to learn.
Choose Add or Replace
Select Add to keep your existing FAQs or Replace if you want the new content to overwrite the current knowledge base.
Allow Processing Time
Submit the request, wait approximately 2–5 minutes, and then refresh the page to review the imported FAQs.
Best Practice
Keep your website FAQs current. When your source content stays accurate, retraining your AI Bot becomes much easier and helps produce more reliable responses.
Frequently Asked Questions
What format should my CSV file follow for import?
Can I add more FAQs without deleting existing ones?
How long does website training take?
Continue Learning
Continue building and improving your AI Bot with these related BizStackPro Help guides.
