Quick Answer
How do you turn off the AI bot for one contact?
Open the contact’s record in the CRM and add the Stop Bot tag. Applying this tag pauses automated AI responses for that contact so a person can continue the conversation manually.
The tag only affects the contact where it is applied. Other contacts can continue receiving automated responses.
When to Stop the AI Bot
Automated conversations can handle many common questions, but some situations require direct attention from a team member.
A contact may need personal help, provide sensitive information, ask a detailed question, or reach a point where a human response would be more appropriate than another automated reply.
In BizStackPro, you can pause the bot for that individual contact by applying the Stop Bot tag to the contact record.
The bot is stopped per contact
Applying the Stop Bot tag does not disable the AI bot for your entire account. It pauses responses only for the contact where the tag is applied.
Stop Bot at a Glance
Before You Begin
Confirm that a manual handoff is appropriate before pausing the automated conversation.
- Identify the contact whose automated responses should stop.
- Review the recent conversation so you understand why human assistance is needed.
- Confirm that someone on your team is available to continue the conversation.
- Make sure you are editing the correct contact record.
- Use the exact tag name Stop Bot.
Step 1: Open the Contact Record
Begin by opening the individual contact whose AI responses need to be paused.
Open the CRM
From your BizStackPro account, navigate to the CRM or contacts area where your contact records are stored.
Find the Correct Contact
Search for the contact by name, email address, phone number, or another identifying detail.
Open the Full Contact Profile
Select the contact to open the complete record, including their conversation history, details, and tags.
Confirm the contact before continuing
Check the contact’s identifying details and recent conversation before applying the tag. This prevents the bot from being stopped for the wrong person.
Step 3: Apply the Stop Bot Tag
Applying one tag immediately tells the AI bot to stop responding to this contact.
Add a Tag
Select the option to add a new tag to the contact record.
Enter the Tag Name
Add the tag named Stop Bot.
Save the Contact
Confirm the tag has been applied successfully to the contact record.
Continue the Conversation Yourself
Once the tag is applied, your team can continue responding without additional AI-generated messages.
Good Practice
Apply the Stop Bot tag whenever a conversation becomes highly personalized, requires sensitive discussion, or needs direct human judgment.
Step 4: Confirm the Human Handoff
Verify that your team is now handling the conversation instead of the AI bot.
- Review the latest conversation activity.
- Confirm the Stop Bot tag remains attached to the contact.
- Continue communicating directly with the contact.
- Remove or change automation only when you're ready for the AI bot to participate again.
Troubleshooting
Frequently Asked Questions
How do I turn off the AI bot for a specific contact?
Continue Learning
Learn more about managing, training, and troubleshooting your AI bot with these related BizStackPro Help guides.
Automate What Makes Sense. Step In When It Matters.
BizStackPro gives you complete control over your AI conversations, allowing automation to handle routine interactions while your team takes over whenever a personal touch is needed.
