Quick Answer
How do you review Campaign message deliverability?
Open the Campaign, select the date range, and click Show Detail beneath the message step you want to review. BizStackPro displays metrics such as Total, Delivered, Opened, Clicked, Replied, Bounced, and Unsubscribed. Click a metric number to view the contacts included in that category and use Export to download the list.
Understanding What Happens After Messages Are Sent
Sending a Campaign message is only the beginning of the follow-up process.
Deliverability reporting helps you understand whether messages reached contacts, whether people engaged with them, and whether delivery or list-quality problems need attention.
Without reviewing this information, it can be difficult to tell whether low results are caused by the message, the audience, the call to action, or failed delivery.
The report can help answer questions such as:
- Were the messages successfully delivered?
- Did contacts open the message?
- Did contacts click the included link?
- Did contacts reply?
- Did any addresses bounce?
- Did contacts unsubscribe?
Campaigns have been replaced by Workflows
BizStackPro’s Campaigns feature is deprecated. This guide preserves the legacy Campaign reporting process. For new automation, use the reporting and message-performance information available for the corresponding Workflow actions.
Campaign Message Reporting at a Glance
Before You Begin
Identify the Campaign, message step, and reporting period you want to review.
- Confirm which Campaign contains the message.
- Identify the specific email or message step being reviewed.
- Choose the reporting date range.
- Confirm that the Campaign has processed contacts during that period.
- Decide which metric is most relevant to the question you are investigating.
- Decide whether the contact list needs to be exported.
- Plan how exported contact data will be used before downloading it.
- Protect exported contact information according to your normal data-handling process.
Understand the Campaign Metrics
Each metric describes a different part of message delivery or contact engagement.
Read metrics together
One number does not explain the entire result. Review delivery, engagement, replies, bounces, and unsubscribes together before deciding what should change.
View Message Deliverability
Open Campaigns
Open the legacy Campaigns area in the BizStackPro dashboard.
Select the Campaign
Open the Campaign containing the message step you want to review.
Choose the Date Range
Use the date-range selector, commonly located near the top-right area of the Campaign.
Find the Message Step
Locate the email or applicable message event whose performance you want to inspect.
Select Show Detail
Click Show Detail, commonly displayed near the bottom-right of the message step.
Review the Report
Review the deliverability and engagement metrics displayed in the opened report, tab, or window.
Choose the Correct Date Range
The selected date range controls which Campaign activity appears in the report.
The original page notes that the default may commonly show the last ten days.
Recent Troubleshooting
Use a shorter date range when investigating a recent send, delivery issue, or Campaign change.
Broader Performance Review
Use a longer range when comparing overall performance across a larger group of contacts.
An empty report may be a date-range issue
Before assuming the Campaign failed, confirm that the selected period includes the dates when contacts reached the message step.
View Contacts Behind a Metric
Metric totals can be opened to identify the contacts included in a specific category.
Choose the Metric
Select the category you want to inspect, such as Opened, Clicked, Replied, Bounced, or Unsubscribed.
Click the Metric Number
Click the number displayed beside the metric.
Review the Contact List
A pop-up or modal displays the contacts included in the selected metric.
Confirm the Category
Verify that the opened list matches the metric you intended to review.
Contact-level reporting makes the metric actionable
The total shows how many contacts performed an action. The contact list shows who those people were so you can investigate or plan appropriate follow-up.
Export Contacts by Metric
Open the Metric Contact List
Click the number beside the metric you want to export.
Review the Contacts
Confirm that the list represents the correct Campaign, message, date range, and interaction type.
Select Export
Click the Export button in the contact-list window.
Save the Download
Download the exported contact list using the available export process.
Label the File Clearly
Record the Campaign, message, date range, and metric in the filename or accompanying notes.
Protect exported contact data
Store and use downloaded contact information only for legitimate business follow-up and according to your normal privacy and data-security procedures.
Practical Ways to Use the Reporting Data
Treat behavior as a signal, not a complete conclusion
A click, open, bounce, or unsubscribe can help guide your review, but it should be considered with the message, audience, timing, and Campaign purpose.
Review Message Performance in Workflows
Use Workflows for new BizStackPro automation builds.
The original source documents the legacy Campaign Show Detail process. In a current Workflow, use the reporting information available for its email, SMS, or other message actions.
Do not assume the reporting screens are identical
Campaigns and Workflows may present message reporting differently. Use the reporting controls available in the automation interface you are reviewing.
Troubleshoot Campaign Reporting
Campaign Deliverability Best Practices
Frequently Asked Questions
What deliverability stats can I view in BizStackPro campaigns?
How do I export campaign deliverability data?
Continue Learning
Continue learning how to build Campaigns, manage replies, use Manual Actions, and improve message follow-up.
