Quick Answer
Add a verified missing sale from the affiliate’s profile.
Open Marketing → Affiliate Manager, select the affiliate who should receive credit, and open the Commissions section.
Select Add Manual Commissions, choose the customer, enter the transaction information, and save the commission.
Handling Missing Affiliate Sales Without Losing Trust
You may encounter situations where an affiliate clearly referred a customer, but the sale was not recorded through automatic affiliate tracking.
This can happen with offline payments, direct invoices, phone orders, browser tracking restrictions, or special promotions that bypass the normal referral process.
When a valid affiliate sale is not recorded, the affiliate may not receive proper credit. Your commission reports and payout records may also become inaccurate.
Adding the sale manually helps you maintain accurate records, credit affiliates fairly, and preserve confidence in your affiliate program.
Manual Commissions at a Glance
Manual commissions are designed for verified sales that were not recorded through the normal affiliate tracking process.
Before You Begin
Gather the correct information before creating the commission so the entry can be recorded accurately.
- Confirm which affiliate should receive credit.
- Identify the customer or lead connected to the sale.
- Verify the correct transaction or revenue amount.
- Confirm the date the qualifying sale occurred.
- Locate an invoice number, order number, transaction number, or another reference if you plan to use the Event ID field.
- Confirm the affiliate campaign connected to the referral when campaign attribution is being used.
Verify the referral first
Only add a manual commission after confirming that the affiliate was responsible for the referral. Manual entries affect reporting and may affect future affiliate payouts.
How to Add a Manual Commission
Follow these steps to record the missing sale and assign it to the correct affiliate.
Open Affiliate Manager
Sign in to your BizStackPro account and open the Affiliate Manager from the Marketing area.
Marketing → Affiliate ManagerSelect the Affiliate
Locate the affiliate who should receive credit and open that affiliate’s profile.
Review the affiliate’s name and account information before continuing so the commission is not assigned to the wrong person.
Open the Commissions Section
Scroll to the Commissions section within the affiliate profile.
Select Add Manual Commissions to open the manual commission form.
Select the Customer or Lead
Search for the customer or lead associated with the transaction and select the correct contact record.
When the customer does not already exist, use Add as Lead to create a new record.
Check similar contact records carefully
Confirm the customer’s name, email address, and other identifying information when multiple contacts have similar details.
Enter the Transaction Amount
Enter the revenue or transaction value associated with the affiliate sale.
Make sure the amount matches the value used to calculate the affiliate’s commission. Account for coupons, discounts, refunds, or other adjustments when necessary.
Add an Event ID
The Event ID is an optional reference field that can connect the commission to an invoice, transaction, promotion, order, or internal record.
Using a consistent Event ID can make the commission easier to verify and review later.
Select the Event Date
Enter the date the qualifying transaction or sale occurred.
Using the correct date helps keep the affiliate’s commission history and your reporting organized.
Review and Save
Before saving, confirm the affiliate, customer, transaction amount, Event ID, and Event Date.
When all information is correct, select Save.
Manual Sales Through Campaign Attribution
You can also associate a customer with a specific affiliate campaign from the affiliate profile.
Open the available options next to the affiliate and assign the customer to the appropriate campaign.
Once the customer is attributed to a campaign, qualifying transactions can follow the commission rules configured for that campaign.
Use campaign attribution for ongoing tracking
Campaign attribution can help keep future sales reporting consistent and may reduce the need for repeated manual commission adjustments.
What to Check After Saving
- The commission appears under the correct affiliate profile.
- The correct customer or lead is connected to the commission.
- The transaction amount matches your sales records.
- The commission follows the intended campaign rules.
- The entry appears correctly in the affiliate’s commission history.
Important Notes
Coupon and Discount Amounts
Payment Tracking
Refunds and Subscription Changes
One-Time and Recurring Commissions
Affiliate Payouts
Common Use Cases
Manual commissions are useful when the affiliate earned credit, but the transaction did not follow the normal tracked path.
Offline Sales
Credit an affiliate for an in-person purchase, phone order, direct invoice, or another transaction completed outside the normal online checkout process.
Missing Referral Tracking
Add a verified sale when browser settings, cookies, timing, or another technical issue prevented automatic attribution.
Special Promotions
Record a commission for a limited-time promotion that used a purchasing process outside the standard affiliate funnel.
Direct Customer Assignment
Connect a verified customer to the correct affiliate and campaign when the original relationship was not recorded automatically.
Best Practices for Manual Commissions
- Verify that the affiliate earned credit before creating the commission.
- Use consistent Event IDs that match your invoices, orders, or transaction records.
- Record missing commissions as soon as possible after the qualifying sale.
- Review campaign settings before assigning a recurring commission.
- Check customer information carefully to avoid selecting or creating a duplicate contact.
- Review manual commissions before processing affiliate payouts.
- Keep supporting records for any manual adjustments made to the affiliate account.
Frequently Asked Questions
What is the purpose of a manual affiliate commission?
A manual affiliate commission allows you to credit an affiliate for a verified referral or sale that was not captured through automatic tracking.
Can I create a new customer while adding a manual commission?
Yes. Use the Add as Lead option when the customer or lead does not already exist in your contact records.
What is the Event ID used for?
The Event ID is an optional reference field that can connect the commission to an invoice, transaction, promotion, order, or another internal record.
Can affiliates see manually added commissions?
Yes. A manual commission is added to the commission history of the affiliate it is assigned to.
Continue Learning
Use these related guides to review affiliate profiles, campaign settings, payouts, customers, and automated manual sales.