Quick Answer
How do you add a hyperlink to form or survey text?
Open the form or survey in the Builder, add or select a Text element, highlight the words you want to link, open More Options, choose the hyperlink icon, enter the destination URL, then save and preview the asset to confirm the link works.
Guiding Users With Helpful Links Inside Your Forms
Sometimes users need additional information while completing a form or survey.
Adding hyperlinks directly inside text elements gives them quick access to important resources without forcing them to search for the information elsewhere.
Clear links can help reduce hesitation by making policies, pricing information, FAQs, and other supporting resources easier to find at the moment they are needed.
This guide shows you how to add hyperlinks so your forms and surveys remain clear, informative, and easier to complete.
Hyperlinks at a Glance
Before You Begin
Have the destination URL ready for the resource you want users to access from the form or survey.
Why Hyperlinks Are Useful
Reduce Friction
Users can open the information they need immediately instead of leaving to search for it.
Increase Trust
Link directly to resources such as your Privacy Policy and Terms.
Support Form Completion
Clear answers and supporting resources can help users continue through the form instead of leaving to find more information.
Use descriptive link text
Use meaningful anchor text such as “Privacy Policy” instead of generic wording such as “click here.”
How to Add a Hyperlink
Step 1: Open Forms or Surveys
Go to Sites and open Forms or Surveys.
Step 2: Open the Builder
Create a new asset or open an existing form or survey in the Builder.
Step 3: Add or Select Text
Click the + icon and add a Text element, or select an existing text block.
Step 4: Highlight the Link Text
Highlight the exact words you want to turn into a clickable link.
Step 5: Open the Hyperlink Tool
Open More Options, represented by the three dots, and choose the hyperlink icon.
Step 6: Add the URL
Paste the destination URL and confirm it.
Step 7: Save and Preview
Save the form or survey, then Preview it and confirm the hyperlink opens the correct destination.
Useful places to add links
Hyperlinks can point users to your Terms, Privacy Policy, refund policy, FAQs, pricing information, or a related “Learn More” resource where additional context is helpful.
Best Practices
Use Trusted Destinations
Link to pages you control or reputable external resources.
Keep URLs Clean
Avoid unnecessarily long or messy destination URLs when possible.
Test on Mobile
Make sure hyperlinks are easy to tap and open correctly on smaller screens.
Check Links Regularly
Update hyperlinks when page slugs change or resources are moved.
Frequently Asked Questions
Why is adding hyperlinks in forms important?
Hyperlinks in forms and surveys provide users quick access to important resources like policies, pricing pages, or FAQs, improving clarity and reducing friction.
How do hyperlinks improve the customer experience?
They let users open relevant documents or pages instantly while completing the form, making the experience faster and more trustworthy.
Continue Learning
Continue with related Forms guides for adding visual elements, building forms and surveys, and working with additional form components.
