Can I use trigger links in short links?

No. Trigger links must be used in their full URL format and cannot be used as short links.

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How To Use Trigger Links in SMS – BizStackPro Help

How To Use Trigger Links in SMS

Q: What are trigger links?

Trigger links are unique URLs you insert into SMS messages to track clicks and trigger automations based on contact actions.

Q: How do I insert a trigger link through a conversation?

Open Conversations, select a contact, switch to SMS, click the + icon to open trigger links, choose the trigger link you want, and send the message.

Q: How can I add a trigger link to a workflow?

Edit your workflow, add an SMS action, open the Trigger link tab, select a trigger link, and save your workflow.

Q: How do I use a trigger link in an SMS template?

Go to Marketing → Templates, add a Text template, open the Trigger link tab, insert the trigger link, and save the template.

Q: Are there any restrictions on trigger links?

Yes. Trigger links cannot be shortened and should be used exactly as provided so clicks can be tracked and automations can run properly.

Insert trigger links into SMS messages using Conversations, workflows, or templates—so clicks can be tracked and automations can fire based on what contacts do next.

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Turning Simple SMS Messages Into Action Triggers

You may be sending SMS messages, but it’s not always clear what happens after a contact clicks a link.

Trigger links allow you to track clicks and automatically take action—like tagging contacts or starting workflows.

Without this setup, messages can stop at “sent” without moving the contact forward.

This guide will show you how to use trigger links so your messages lead to measurable actions and automation.

Once you understand how trigger links work, follow the steps below to insert them into messages, workflows, and templates inside your BizStackPro account.

What Trigger Links Do

Trigger links are special URLs you insert into SMS messages. When a contact clicks one, BizStackPro can track that action and use it to trigger workflows, tag contacts, or move people through automations based on engagement.

Follow along: Open Conversations → select a contact → switch to SMS → click the + icon to insert a trigger link.

Important Restriction

Note: Trigger links cannot be used as short links. Use the full trigger link format so tracking and automation work correctly.

Option 1: Insert a Trigger Link in Conversations

Go to Conversations and open the message thread for the contact.
Switch to SMS in the composer (if you’re not already there).
Click the + icon to view available items (including trigger links).
Select the trigger link you want to insert.
Add any supporting text, then send the message.

What you’ll see: The trigger link token/value is replaced by the full URL in the outgoing SMS.

Option 2: Add a Trigger Link in a Workflow SMS Step

Edit (or create) your workflow.
Add an SMS action step.
Open the Trigger link tab inside the message builder.
Select the trigger link you want to use.
Save the workflow and test it before going live.

Pro tip: Pair trigger links with tags or branching logic so contacts take different paths depending on what they click.

Option 3: Use a Trigger Link in an SMS Template

Go to Marketing → Templates.
Click Add and create a Text (SMS) Template.
Open the Trigger link tab.
Insert the trigger link into your template message.
Save the template and reuse it inside Conversations or workflows.

Want smarter SMS follow-ups that track engagement?

Trigger links let you measure clicks and automate the next step—so your SMS messages lead somewhere instead of stopping at “sent.”

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Frequently Asked Questions

What are trigger links?

They’re special URLs you place in SMS so clicks can be tracked and used to trigger automation.

Can I use trigger links as short links?

No. Trigger links must be used in their full form (not shortened).

How do I insert a trigger link through a conversation?

Open the contact → SMS composer → click the + icon → select a trigger link → send.

How can I add a trigger link to a workflow?

Add an SMS action in your workflow → open the Trigger link tab → select the trigger link → save.

How do I use a trigger link in an SMS template?

Marketing → Templates → Add Text Template → Trigger link tab → insert link → save.

Are there any restrictions on trigger links?

Yes. Do not shorten them—use the full trigger link format so automation can track clicks reliably.

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Turn Clicks Into Automations

Use trigger links to guide contacts to the right next step—and automate what happens after they click.

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Better tracking. Cleaner follow-ups.

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