Quick Answer
How do you find an element you cannot see or click?
Open the Manage Element control inside the Email Builder and use the Section and Column dropdowns to locate the element. Hover over an item in the list to scroll to and highlight it in the builder. You can then edit, replace, or delete the element without trying to select it directly on the canvas.
Why Elements Look “Hidden” or “Broken”
An element that appears to be missing from an email template may still be present but difficult to see or select.
Elements can appear missing when they are inside a collapsed section, positioned in a narrow column, hidden by visibility or conditional settings, or given too little height or spacing to display properly.
Instead of rebuilding the template, use the Email Builder's element-management controls to locate the exact element and correct the problem.
The goal
Use Manage Element to jump to an element and then edit, replace, or delete it even when you cannot select it directly on the canvas.
Hidden and Broken Elements at a Glance
Before You Begin
Open the email template containing the element you need to find or repair.
- Go to Marketing → Emails → Templates.
- Open the existing template you want to troubleshoot, or create a template to work with.
- Identify the area where the missing or broken element should appear.
- Use the builder's Manage Element controls rather than rebuilding the template when an element is difficult to select.
Step 1: Open a Template and Use Manage Element
Step 1: Open Email Templates
Go to Marketing → Emails → Templates.
Step 2: Open the Template
Create a new template or open the existing template you want to edit.
Step 3: Open Manage Element
Inside the builder, select the Manage Element icon.
Step 4: Use Section and Column
Use the Section and Column dropdowns to view the elements inside the template.
Step 5: Hover Over the Element
Hover over an element in the list. The builder will scroll to the element and highlight it so you can locate it.
If an element is difficult to click
Select it through the element list instead of repeatedly trying to click it directly on the builder canvas.
Step 2: Find and Fix Broken Images
If you see a broken image icon, or suspect an image is present but not displaying, use the element manager to locate the image.
Locate the Image
Open Manage Element, select the appropriate section and column, and hover over the image element to highlight it.
Edit or Replace the Image
Open the image settings and select a new image or correct the existing image source.
Delete the Image if Necessary
Remove the image element if it is no longer needed.
Check more than the image source
An image may still exist but appear missing because of visibility settings or because the element's height is too small to display.
Step 3: Fix Images That Don't Display
If the image is present but cannot be seen, check its dimensions and visibility settings.
Increase the Height
Edit the image element and increase its height, especially when the current height is extremely small or under approximately 10px.
Use Auto Sizing
Set height and width to auto when those options are available.
Replace the Asset
If needed, resize the image externally, delete the old image from the template, and add the updated image again.
Check Visibility
Confirm the image is not hidden by desktop, mobile, or conditional visibility settings.
Select the element from the list first
If you cannot select the image on the canvas, use the Section and Column list to select it before adjusting its sizing or visibility.
Quick Troubleshooting Checklist
Working With Hidden or Broken Elements
Frequently Asked Questions
How do I view hidden elements inside my email template?
What should I do if I see a broken image icon?
How can I fix an image that isn’t displaying due to height issues?
What if I cannot edit an element in my template?
Continue Learning
Continue with related Email & SMTP guides for working with the Email Builder, RSS content, templates, and email formatting.
