Quick Answer
Can you change an ongoing email campaign?
Yes. Simple Schedule, RSS, and Scheduled campaigns can be edited before their next execution. Open the campaign’s three-dot menu, choose Update Email Content, make the changes, save, then confirm the Send or Schedule settings again.
Updating Campaigns Without Sending the Wrong Message
You may need to change an email after scheduling it because of a typo, an updated offer, a changed link, or another correction.
Ongoing campaigns can be edited, paused, or canceled, but timing matters because changes made too close to execution may not be applied before the next send.
Making updates early gives you more control over the content, recipients, and schedule before the campaign continues.
Campaign Updates at a Glance
Before You Begin
Review the campaign status and next execution time before making changes.
- Identify the campaign you need to update.
- Check whether it is scheduled or already in the sending process.
- Make changes as early as possible before the next execution.
- Be prepared to confirm recipients and scheduling after saving the updated content.
What You Can Edit (And When)
You can typically edit Simple Schedule, RSS, and Scheduled campaigns as long as the update is made before the next execution date and time.
Timing matters
If you edit too close to the execution time, the changes may not be applied before the next send. Make updates as early as possible.
Update Email Content
Step 1: Open Campaigns
Go to Marketing → Emails → Campaigns.
Step 2: Find the Campaign
Locate the campaign you want to update.
Step 3: Open the Campaign Menu
Click the three-dot menu next to the campaign name.
Step 4: Choose Update Email Content
Select Update Email Content.
Step 5: Make the Changes
Update the text, sections, buttons, links, or other email content that needs to be corrected.
Step 6: Save
Click Save after finishing the changes.
Step 7: Confirm Send or Schedule
Return to Send or Schedule and confirm the recipients and timing for the updated campaign.
Confirm the final campaign setup
Follow the sequence Update Email Content → Save → Send/Schedule so the recipient and timing settings are reviewed again after the content update.
Pause or Cancel a Campaign
If you are not confident that an update will be applied before the next execution, you can pause the campaign while reviewing the content. You can also cancel the campaign if it should no longer continue.
Pause
Temporarily stops sending so you can review or correct the campaign before continuing.
Cancel
Stops the campaign completely so no further executions take place.
Pause or cancel before execution when possible
If emails are already being processed, some may still send even after the campaign is paused or canceled.
What If It’s Already Sending?
- If you pause during a send, only emails that have not yet been sent are affected.
- Emails that have already been sent cannot be pulled back.
- After pausing, you can edit the campaign and resume it with the updated content and schedule.
If a mistake already went out
The original guide recommends preparing a correction email once the issue has been fixed and the intended audience has been confirmed.
Frequently Asked Questions
What types of email campaigns can I edit?
How do I edit an ongoing campaign?
Will changes always apply before the next execution?
Can I pause or cancel a scheduled campaign?
What happens if I pause a campaign mid-send?
Can I edit a paused campaign?
Continue Learning
Continue with related Email Campaign guides for creating, tracking, and managing your campaigns.
