Quick Answer
How do you start an SMS Group Chat in BizStackPro?
Open Conversations, click Create a New Message, select Group Message, add up to 10 participants, choose the From number, enter your message, and send it. After the group is created, use the participant area to review member details and message delivery status.
How Group Chat Works
Managing several separate SMS conversations can make shared updates harder to coordinate when multiple people need the same information.
Group Chat lets you place multiple contacts into one SMS thread so participants can receive and respond to the same conversation in real time.
The source page states that a group can include up to 10 participants, including yourself.
BizStackPro also shows delivery status for each participant so you can see whether a message was sent, delivered, or failed.
Use Group Chat when the conversation truly needs multiple people
Individual messages are usually better for sensitive, account-specific, or private information that should not be visible to the rest of the group.
Group Chat at a Glance
Before You Begin
Choose the group carefully because the participant list and sender number cannot be changed after the group is created.
- Confirm everyone in the group needs to receive the shared conversation.
- Verify the correct primary or secondary phone number for each participant.
- Choose the correct US or Canada sending number from your account.
- Confirm you have permission to access the contacts and sending number.
- Check for DND restrictions before creating the group.
- Remember that participants and the From number are locked after creation.
Step-by-Step: Start a Group Chat
Create the group, choose the participants and sender number, then send the first message to launch the shared SMS thread.
Open Conversations
Go to Conversations.
Create a New Message
Click Create a New Message using the compose icon.
Select Group Message
Choose Group Message.
Add Participants
Add up to 10 participants.
The source page states that you can use primary or secondary phone numbers for the contacts you add.
Choose the From Number
Select the appropriate US or Canada phone number from your BizStackPro account.
Write the Message
Enter the message you want everyone in the group to receive.
Send the Message
Click Send to create the group thread and deliver the first message.
Review the Participants
Use the chevron or participant area to view group-member information and individual message status.
Important Group Chat Rules
Participants Cannot Be Changed
After the group is created, the participant list cannot be changed.
The From Number Cannot Be Changed
The sending number selected when the group is created remains locked to that group.
Updated or Deleted Contacts Keep the Original Number
Messages continue going to the phone number that was originally added to the group.
The source page states that updated or deleted contacts are labeled inside the group thread.
DND Requires a New Group
If one participant enables Do Not Disturb, create a new group that excludes that contact before continuing group messaging.
Permissions Affect Access
Admins typically have broader access, while other users may see only group chats tied to contacts and phone numbers they have permission to use.
Verify the group before sending the first message
Because the participants and sender number cannot be changed later, review both carefully before launching the thread.
Review Message Delivery Status
Group Chat shows message status for each participant so you can confirm whether the message was successfully delivered.
Sent
The message has been sent from the system toward the participant.
Delivered
The message has reached the participant successfully.
Failed
The message was not delivered successfully to that participant.
Do not assume everyone received the message
Review the per-contact delivery status before assuming every participant received the group update.
Useful Group Chat Scenarios
Project Updates
Keep several participants informed about the same project status or next step.
Multi-Person Scheduling
Coordinate appointment timing when several people need to agree on availability.
Service Coordination
Keep customers, team members, or service participants aligned around the same update.
Support Groups and Reminders
Use the shared thread when several people legitimately need the same support information or reminder.
Group Chat Best Practices
Frequently Asked Questions
How do I start a Group Chat?
Can I see the message status for each participant?
Who can use Group Chat?
What happens if a contact is deleted or changed?
What if a participant enables Do Not Disturb (DND)?
Continue Learning
Continue learning how SMS messaging, attachments, trigger links, inbox tools, and reusable responses work inside Conversations.
