Quick Answer
How do you import multiple phone numbers for one contact?
Add an Additional Phones column to your CSV and place multiple phone numbers in the same cell separated by commas, slashes, or semicolons. Upload the CSV through Contacts → Import, map that column to Additional Phones, review the import settings, and submit the import.
What Additional Phones Is For
You may have contacts with more than one phone number, but storing each number on a separate contact can create duplicate records and make follow-up activity harder to manage.
The Additional Phones field allows you to store more than one number on the same contact record, including mobile, office, and alternate phone numbers.
This keeps multiple contact points together while maintaining one clean CRM record for the same person.
BizStackPro also supports importing and exporting these additional phone numbers through CSV files so larger contact databases can be updated or moved more efficiently.
Keep multiple numbers on one contact
Additional Phones can help prevent contact information from becoming scattered across multiple records when one person has more than one phone number.
Additional Phones at a Glance
Before You Begin
Prepare the phone-number data carefully before importing multiple numbers into your contacts.
- Create a CSV column for Additional Phones.
- Keep multiple phone numbers for one contact inside a single CSV cell.
- Use commas, slashes, or semicolons to separate multiple numbers.
- Review the primary Phone field before importing.
- Remember that up to 10 phone numbers can be stored per contact.
- Review matching, duplicate, tag, and other import settings before submitting the file.
Step-by-Step: Import and Export Multiple Phone Numbers
Follow these steps to prepare additional phone numbers for import, map them correctly, and export them again when needed.
Prepare the Additional Phones Column
Prepare your CSV with a column for Additional Phones.
Place all additional phone numbers belonging to the same contact inside one cell.
Separate Multiple Phone Numbers
When a contact has more than one additional phone number, separate the values using one of the supported separators:
- Commas (,)
- Slashes (/)
- Semicolons (;)
Upload the CSV
Go to Contacts, open the Import flow, and upload your prepared CSV file.
Map the Additional Phones Field
During field mapping, map the CSV column containing the alternate phone numbers to the system field Additional Phones.
Review the Import Settings
Review your contact-matching, duplicate, tag, and other import settings before completing the import.
When the settings are correct, click Submit.
Review the Primary Phone
If the primary Phone field is blank, the first valid number in Additional Phones is typically used as the contact's primary phone number.
Export Additional Phone Numbers
When exporting contacts, include the phone field in the selected export columns, such as when exporting from a Smart List.
Additional phone numbers are typically included in a separate CSV column, often labeled Additional Phones. Multiple numbers generally appear in one cell as a comma-separated list.
Import and Export Best Practices
Frequently Asked Questions
What is the Additional Phones feature?
How should I format multiple phone numbers in my CSV?
What happens if the primary phone field is blank during import?
How many phone numbers can be stored per contact?
Continue Learning
Continue learning how to manage additional contact information and CSV imports with these related BizStackPro Help Center guides.
