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Viewing Chat Widget Submissions
See every chat widget “Widget Form” submission in one place so you can track questions, gauge lead quality, and respond faster.
Keeping Track of Conversations From Your Chat Widget
You may be using a chat widget to capture leads and questions, but it’s important to know where those conversations are stored.
Chat widget submissions are saved as form entries, giving you a centralized place to review and respond.
Without checking these submissions regularly, messages can be missed or follow-ups delayed.
This guide will show you how to access and manage chat widget submissions so you can stay organized and respond faster.
Once you understand where submissions are stored, follow the steps below to view entries, filter results, and review conversations inside your BizStackPro account.
Where Chat Widget Submissions Live
When someone interacts with your chat widget and submits their details, BizStackPro stores that entry as a Widget Form submission. You can review all of them inside the Forms Submissions area.
Follow along: Open Forms → Submissions → select Widget Form from the dropdown → review the entries in the table.
Step-by-Step: View a Submission
- Go to Forms → Submissions.
- Use the dropdown and choose Widget Form.
- Scan the submissions table to find the entry you want.
- Click the submission to view the details (message + any fields captured).
- Open the contact record (if available) to see history and follow-up context.
Example: If you’re testing your widget, submit a message from the live site, then refresh the Submissions list and confirm the new entry appears under Widget Form.
How to Use This Data
- Track customer questions: spot common issues and tighten up your FAQs, onboarding, or offers.
- Monitor lead quality: identify patterns in high-intent conversations and refine targeting.
- Improve response speed: review submissions on a schedule so chats don’t go cold.
Pro tip: Create a simple internal routine: check Widget Form submissions at the start of your day, mid-day, and end-of-day (adjust based on volume).
Filtering and Finding the Right Entry
If your Submissions view supports filtering, use date ranges and search terms to quickly locate the right conversation. This helps when you need to audit responses, troubleshoot a missing submission, or review a specific lead.
Quick win: Search by email/phone (if captured) to jump straight to the correct submission and the linked contact record.
Want faster replies and better lead capture?
BizStackPro connects chat, forms, CRM, and automation so you can capture the lead and follow up without losing context.
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Frequently Asked Questions
How do I access the chat widget submissions?
Go to Forms → Submissions, then select Widget Form from the dropdown.
What information can I see in the chat widget submissions?
You’ll see the contact’s message and any additional details captured by the widget.
Can I export chat widget submissions for further analysis?
Export options vary by setup. If export is available in your Submissions view, download the data (often as CSV) for deeper analysis.
How often should I review chat widget submissions?
As often as needed to maintain fast responses—daily for most accounts, and more frequently if chat volume is high.
Can I filter chat widget submissions by criteria?
If your Submissions view supports it, use date filters and search terms (like email/phone) to find entries quickly.
Turn Chat Questions Into Trackable Follow-Ups
When you review widget submissions consistently, you spot patterns faster, reply sooner, and convert more conversations into customers.
Faster response. Better context.
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