Quick Answer
Where do chat widget submissions appear?
Go to Forms → Submissions, then choose Widget Form from the dropdown. From there, you can review the message and any additional information captured by the chat widget.
Keeping Track of Conversations From Your Chat Widget
You may be using a chat widget to capture leads and questions, but it is important to know where those submissions are stored.
Chat widget submissions are saved as form entries, giving you a centralized place to review the information visitors submitted.
Without checking these submissions regularly, messages can be missed or follow-up can be delayed.
This guide shows you how to access and review chat widget submissions so you can stay organized and respond faster.
Chat Widget Submissions at a Glance
Before You Begin
Make sure your chat widget has received at least one submission so you have an entry available to review.
- If you are testing the widget, submit a message from the live site before opening the Submissions area.
Where Chat Widget Submissions Live
When someone interacts with your chat widget and submits their details, BizStackPro stores that entry as a Widget Form submission.
You can review those entries inside the Forms Submissions area.
Follow along
Open Forms → Submissions, select Widget Form from the dropdown, and review the entries shown in the submissions table.
Step-by-Step: View a Submission
Step 1: Open Submissions
Go to Forms → Submissions.
Step 2: Select Widget Form
Use the dropdown and choose Widget Form.
Step 3: Find the Entry
Scan the submissions table to locate the entry you want to review.
Step 4: Open the Submission
Click the submission to view the visitor’s message and any additional fields captured by the widget.
Step 5: Review the Contact Record
Open the contact record, when available, to review history and follow-up context.
Test the process
If you are testing the widget, submit a message from the live site, refresh the Submissions list, and confirm that the new entry appears under Widget Form.
How to Use This Data
Track Customer Questions
Look for recurring questions that may help you improve FAQs, onboarding, or offers.
Monitor Lead Quality
Review patterns in higher-intent conversations and use those patterns to refine targeting.
Improve Response Speed
Review submissions on a schedule so conversations do not sit unanswered longer than necessary.
Review based on volume
The original guide suggests checking Widget Form submissions at the start of the day, mid-day, and end-of-day, then adjusting the routine based on submission volume.
Filtering and Finding the Right Entry
If your Submissions view supports filtering, use date ranges and search terms to locate the conversation you need more quickly.
This can help when auditing responses, troubleshooting a missing submission, or reviewing a specific lead.
Quick Win
If email or phone information was captured, search for that information when the Submissions view provides a search option to help locate the submission and related contact faster.
Frequently Asked Questions
How do I access the chat widget submissions?
Go to Forms > Submissions, then choose “Widget Form” from the dropdown to view chat widget submissions.
What information can I see in the chat widget submissions?
You can review the contact’s message and any additional details they provided in the widget form submission.
Can I export chat widget submissions for further analysis?
Export options can vary by account and configuration. If export is available in your Submissions view, you can download the data (commonly as a CSV) for analysis.
How often should I review chat widget submissions?
Review them regularly based on volume—daily for active inboxes, or multiple times per day if you rely on chat as a primary lead source.
Can I filter chat widget submissions by criteria?
If filters are available in your Submissions view, you can typically narrow results by date ranges and search terms to find specific conversations faster.
Continue Learning
Continue with related Forms guides for reviewing, locating, and exporting submission data.
