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Manage & Update AI Response Info in Conversations – BizStackPro Help

BizStackPro Conversation AI Help Guide

Manage & Update AI Response Info in Conversations

View and manage AI-generated responses directly inside the conversation thread so you can improve accuracy, adjust prompts, review sources, and keep automation more transparent.

Quick Answer

How do you review AI Response Info inside a conversation?

Open Conversations, select a thread containing an AI-generated message, and click the AI icon associated with that message. The AI Response Info panel lets you review the response, prompt, intent, sources, chat history, and action execution details used by the AI.

What AI Response Info Does

When an AI-generated reply does not look right, it can be difficult to understand why the response happened or which information the AI used.

AI Response Info provides visibility into the components behind a specific AI-generated message.

You can review items such as the response, prompt, intent, sources, conversation context, and action execution details.

This can make troubleshooting more practical because you can inspect the information that influenced the response instead of trying to guess what happened.

Changes affect future behavior

Updating supported AI Response Info can influence future AI behavior, but it does not modify a message that has already been sent.

AI Response Info at a Glance

Location Conversations
Open With AI Icon
Response Inputs Prompt, Intent, Sources
Context Chat History
Automation Review Action Execution History
Edits Affect Future Responses

Before You Begin

Start with a specific AI-generated message that you want to understand or improve.

  • Open a conversation that contains an AI-generated response.
  • Identify the exact message you want to review.
  • Check whether the problem appears to be the source information, prompt, intent, or conversation context.
  • Remember that changes do not alter messages already sent.
  • Review action history when a workflow, booking attempt, or contact update happened unexpectedly.

Step 1: Open AI Response Info

Open the AI details associated with the specific message you want to review.

Open Conversations

Go to Conversations.

Select the Conversation

Open a conversation thread that contains an AI-generated message.

Find the AI Message

Locate the specific AI-generated response you want to inspect.

Click the AI Icon

Click the AI icon associated with the message.

Review AI Response Info

The AI Response Info panel opens with the available response details.

Start with Sources when an answer is incorrect

The source guide recommends checking Sources first when troubleshooting an inaccurate answer so you can confirm whether the AI used the correct information.

Step 2: Review the AI Response Details

Use each available section to understand a different part of the AI-generated reply.

Response

Review the AI-generated reply and, when the option is available, adjust information that should influence future responses.

Prompt

Review the instructions that influenced how the AI responded and refine them when the guidance needs improvement.

Intent

Review the intent used for the message.

If the wrong intent was selected, review the related Conversation AI intent settings or triggers.

Sources

Review FAQs or knowledge-base information used to generate the response.

Chat History

Review earlier conversation messages that the AI used as context for the current reply.

Correct the source before polishing the wording

When an answer is wrong because the underlying information is wrong, the original guide recommends correcting the FAQ or knowledge-base source before refining the prompt.

Step 3: Review Action Execution History

Action Execution History shows actions the AI attempted or completed as part of the interaction.

The source page gives examples such as booking attempts, workflow triggers, and contact-field updates.

The history can include information about the request, what was executed, and the resulting system outcome.

Check action history when something unexpected happens

If Conversation AI unexpectedly books an appointment, triggers a workflow, or updates a contact field, Action Execution History can help you identify what the AI attempted and what happened afterward.

Why AI Response Info Is Useful

Transparency

See the prompts, intents, sources, and context behind a response.

Faster Troubleshooting

Inspect the information used by the AI when a reply does not behave as expected.

Future Improvement

Update supported response information so future AI behavior can improve.

Action Review

Review what automated actions were requested, executed, and completed.

AI Response Best Practices

Fix Incorrect Source Information First
Reason: Correcting an inaccurate FAQ or knowledge-base source can improve future answers more consistently than changing only the wording of one response.
Check the Intent
Reason: An unexpected response may come from the wrong intent being selected rather than from the response wording itself.
Review Chat History for Context
Reason: Earlier messages can explain why the AI interpreted the latest message a certain way.
Review Action Execution History
Reason: This history can help explain unexpected workflow triggers, booking attempts, or contact-field updates.

Frequently Asked Questions

What is AI Response Info?
AI Response Info shows the components used to generate an AI reply, including the response, prompt, intent, and data sources. Certain items can be edited to influence future responses.
How can I view the AI Response Info in a conversation?
Open a conversation containing an AI-generated message, then click the AI icon associated with that message.
Can I edit the AI-generated response?
Yes. Changes can affect future AI behavior, but they do not change the message that was already sent.
What is the purpose of the Chat History tab?
Chat History shows prior conversation context that the AI used when generating the response.
What information is available in Action Execution History?
Action Execution History logs actions the AI took, including request details, what was executed, and the resulting system outcome.

Continue Learning

Continue learning how response sources, prompts, action logs, and overall Conversation AI performance work together.

Recommended Next Step

Review the AI actions recorded inside your conversations.

Once you understand how a specific response was generated, continue with the AI Action Tracking guide to learn how bot-triggered activity can be isolated and reviewed across the conversation thread.

Understand and Improve AI Conversations with BizStackPro

BizStackPro brings Conversation AI, response information, knowledge bases, prompts, workflows, contacts, and action tracking together so you can see what influenced an AI response and improve future conversations from one connected platform.

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