Quick Answer
How do you review AI Response Info inside a conversation?
Open Conversations, select a thread containing an AI-generated message, and click the AI icon associated with that message. The AI Response Info panel lets you review the response, prompt, intent, sources, chat history, and action execution details used by the AI.
What AI Response Info Does
When an AI-generated reply does not look right, it can be difficult to understand why the response happened or which information the AI used.
AI Response Info provides visibility into the components behind a specific AI-generated message.
You can review items such as the response, prompt, intent, sources, conversation context, and action execution details.
This can make troubleshooting more practical because you can inspect the information that influenced the response instead of trying to guess what happened.
Changes affect future behavior
Updating supported AI Response Info can influence future AI behavior, but it does not modify a message that has already been sent.
AI Response Info at a Glance
Before You Begin
Start with a specific AI-generated message that you want to understand or improve.
- Open a conversation that contains an AI-generated response.
- Identify the exact message you want to review.
- Check whether the problem appears to be the source information, prompt, intent, or conversation context.
- Remember that changes do not alter messages already sent.
- Review action history when a workflow, booking attempt, or contact update happened unexpectedly.
Step 1: Open AI Response Info
Open the AI details associated with the specific message you want to review.
Open Conversations
Go to Conversations.
Select the Conversation
Open a conversation thread that contains an AI-generated message.
Find the AI Message
Locate the specific AI-generated response you want to inspect.
Click the AI Icon
Click the AI icon associated with the message.
Review AI Response Info
The AI Response Info panel opens with the available response details.
Start with Sources when an answer is incorrect
The source guide recommends checking Sources first when troubleshooting an inaccurate answer so you can confirm whether the AI used the correct information.
Step 2: Review the AI Response Details
Use each available section to understand a different part of the AI-generated reply.
Response
Review the AI-generated reply and, when the option is available, adjust information that should influence future responses.
Prompt
Review the instructions that influenced how the AI responded and refine them when the guidance needs improvement.
Intent
Review the intent used for the message.
If the wrong intent was selected, review the related Conversation AI intent settings or triggers.
Sources
Review FAQs or knowledge-base information used to generate the response.
Chat History
Review earlier conversation messages that the AI used as context for the current reply.
Correct the source before polishing the wording
When an answer is wrong because the underlying information is wrong, the original guide recommends correcting the FAQ or knowledge-base source before refining the prompt.
Step 3: Review Action Execution History
Action Execution History shows actions the AI attempted or completed as part of the interaction.
The source page gives examples such as booking attempts, workflow triggers, and contact-field updates.
The history can include information about the request, what was executed, and the resulting system outcome.
Check action history when something unexpected happens
If Conversation AI unexpectedly books an appointment, triggers a workflow, or updates a contact field, Action Execution History can help you identify what the AI attempted and what happened afterward.
Why AI Response Info Is Useful
Transparency
See the prompts, intents, sources, and context behind a response.
Faster Troubleshooting
Inspect the information used by the AI when a reply does not behave as expected.
Future Improvement
Update supported response information so future AI behavior can improve.
Action Review
Review what automated actions were requested, executed, and completed.
AI Response Best Practices
Frequently Asked Questions
What is AI Response Info?
How can I view the AI Response Info in a conversation?
Can I edit the AI-generated response?
What is the purpose of the Chat History tab?
What information is available in Action Execution History?
Continue Learning
Continue learning how response sources, prompts, action logs, and overall Conversation AI performance work together.
