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Manage & Update AI Response Info in Conversations – BizStackPro Help

Manage & Update AI Response Info in Conversations

Q: What is AI Response Info?

AI Response Info shows the components used to generate an AI reply, including the response, prompt, intent, and data sources. You can edit certain items to influence future responses.

Q: How can I view the AI Response Info in a conversation?

Open a conversation that contains an AI-generated message, then click the AI icon associated with that message to open the AI Response Info panel.

Q: Can I edit the AI-generated response?

Yes. Edits will affect future AI behavior, but they won’t change the message that was already sent.

Q: What is the purpose of the Chat History tab?

The Chat History tab shows prior conversation context that the AI used to generate the response.

Q: What information is available in Action Execution History?

Action Execution History logs actions the AI took, such as the request details, what was executed, and the system’s outcome.

View and manage AI-generated responses directly inside the conversation thread—so you can improve accuracy, adjust prompts, and keep automation transparent and controlled.

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Understanding AI Decisions Without Guessing What Happened

You may see an AI response and wonder why it answered a certain way or where the information came from.

AI Response Info lets you view the exact inputs behind a response—like prompts, intents, sources, and conversation context.

Without this visibility, troubleshooting and improving your AI can feel like guessing.

This guide will show you how to review and update AI response data so you can improve accuracy and control future behavior.

Once you understand how AI Response Info works, follow the steps below to inspect responses, refine prompts, and improve your Conversation AI performance inside BizStackPro.

What Is AI Response Info?

AI Response Info is a panel you can open from inside a conversation thread to see how the AI generated a specific reply. It’s helpful for troubleshooting, improving response quality, and understanding what data the AI used (like FAQs or knowledge base chunks).

Good to know: Updating AI Response Info changes future behavior—your edits won’t modify a message that was already sent.

Key Benefits

Transparency: See prompts, intents, and sources behind the reply.
Control: Make quick improvements without leaving the conversation view.
Faster troubleshooting: Identify why the AI answered a certain way.
Better future replies: Edits influence upcoming responses immediately.
Audit trail: Review context and actions used to generate the result.

How to Open AI Response Info

Open Conversations and select a thread that contains an AI-generated message.
Find the AI-generated message and click the AI icon associated with it.
The AI Response Info panel opens so you can review details and make updates.

Tip: When troubleshooting, start with Sources to confirm the AI is pulling the right information.

What You Can Review and Update

Inside AI Response Info you may see sections like these (names can vary slightly):

Response: View the AI reply and (when available) adjust what it should use going forward.
Prompt: Review or refine the instructions that influence responses.
Intent: See the intent used for this message (manage intents in Conversation AI settings).
Sources: Review FAQs or knowledge base chunks used to generate the reply.
Chat History: See prior messages used as context so you can understand “why” the AI answered a certain way.
Action Execution History: View the actions executed (like booking attempts, workflow triggers, contact field updates) and outcomes.

Best practice: If a reply is wrong, update the knowledge base/FAQ source first—then refine prompts second. That keeps the AI grounded in correct data.

Pro Tips for Better Accuracy

Fix the source, not just the wording: Correct the FAQ or KB chunk so future replies improve consistently.
Watch the intent: If the wrong intent is firing, adjust intent settings or triggers in Conversation AI.
Use Chat History to spot confusion: Context often explains why the AI “misread” the question.
Review Action Execution History: Useful when AI triggers a workflow or booking action unexpectedly.

Want to unlock more Conversations AI features?

BizStackPro combines Conversations, workflows, and AI tools so you can improve responses in real time while keeping automation under control.

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Frequently Asked Questions

What is AI Response Info?

It shows the components used to generate an AI reply, including response, prompt, intent, and sources—and allows edits that influence future responses.

How can I view the AI Response Info in a conversation?

Open a conversation with an AI-generated message, then click the AI icon associated with that message.

Can I edit the AI-generated response?

Yes. Changes affect future AI behavior but will not change the message that was already sent.

What is the purpose of the Chat History tab?

It shows previous messages used as context for generating the current AI response.

What information is available in Action Execution History?

It logs actions the AI took and includes details like what was requested, what executed, and what outcome occurred.

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Improve AI Replies Without Leaving the Thread

With AI Response Info, you can troubleshoot answers, refine prompts, and validate sources—so every update makes future conversations better.

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Transparency + control.

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