Quick Answer
AI Action Logs show what your Conversations AI bot has done inside a conversation.
Open a contact's conversation thread to review actions performed by Conversations AI. You can use the conversation filter to isolate AI Action Logs and review bot-triggered activity such as workflow triggers, contact field updates, and Stop Bot commands.
Understanding What Your AI Is Doing Behind the Scenes
You may be using AI to automate conversations, but it’s not always clear what actions the system is taking in the background.
AI Action Logs give you visibility into what your bots are doing—like triggering workflows, updating contacts, or stopping conversations.
Without this visibility, it can be difficult to troubleshoot issues or understand why certain actions happened.
AI Action Logs are entries inside a conversation thread that show the actions performed by your Conversations AI bot or bots. These logs make it easier to verify what the bot did, when it did it, and which AI Employee performed the action.
At a Glance
Before You Begin
Keep these points in mind before reviewing AI activity.
- You need a Conversations AI bot with conversation activity to review.
- AI Action Logs appear as part of the contact's conversation thread.
- Logged entries identify the AI Employee responsible for the action.
- This log and filter experience is specific to bots created with Conversations AI.
How to View AI Action Logs
Open the relevant conversation and review the actions recorded for the AI Employee.
Open Conversations
Open Conversations from your BizStackPro dashboard.
Select the Contact
Choose the contact whose AI activity you want to review and open the conversation thread.
Find the AI Action Entries
Look through the conversation for entries labeled as AI actions. The entries identify the AI Employee responsible for the action.
What Gets Logged?
You’ll typically see log entries for actions such as:
- Workflow triggers: when the bot initiates automation.
- Contact field updates: when the bot changes or saves contact data.
- Stop Bot commands: when bot messaging is halted.
How to Filter for AI Action Logs Only
Filtering removes other conversation activity from view so you can focus on bot-triggered actions.
Open the Filter
Inside the conversation thread, click the filter icon in the top-right corner.
Select AI Action Logs
Choose AI Action Logs from the available filtering options.
Review the Bot Activity
Review the isolated bot-triggered entries to audit what the AI did inside the conversation.
Why AI Action Logs Are Useful
- Complete visibility: Review bot-triggered updates without guessing.
- Faster troubleshooting: Identify why a workflow fired or a field changed.
- Cleaner review: Filter the thread to show only AI actions when auditing.
- Better measurement: Appointments booked by bots can show a “Conversations AI” source tag.
Appointments Tagged “Conversations AI”
If you see an appointment labeled “Conversations AI”, that indicates the appointment was automatically booked by a bot. This can help you identify and measure bot-driven bookings and outcomes.
Export Notes
There isn’t an export feature for AI Action Logs yet. If you need to share or archive logs, use screenshots or copy details manually from the thread.
Best Practices
- Use the AI Action Logs filter when you need to separate automated activity from regular conversation messages.
- If something unexpected happened, such as the wrong workflow firing or a field changing unexpectedly, work backward from the most recent AI log entry.
- Check which AI Employee performed an action when more than one Conversations AI bot is involved.
- Use the “Conversations AI” appointment tag to help identify bookings generated automatically by a bot.
Frequently Asked Questions
Where can I find AI Action Logs?
They appear inside the conversation thread, labeled as AI actions with the AI Employee responsible.
Can I filter AI Action Logs from other messages?
Yes. Use the filter icon and select AI Action Logs to isolate bot-triggered entries.
What types of bot actions are logged?
Common entries include workflow triggers, contact field updates, and Stop Bot commands.
Does this work with all bots?
This log and filter experience is specific to bots built with Conversations AI.
What does the “Conversations AI” tag mean on appointments?
It indicates the appointment was booked automatically by a bot.
Can I export AI Action Logs?
Not currently. Use screenshots or copy details manually as needed.
Continue Learning
Continue with these related Conversation AI guides.
