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Conversation AI Overview
Activate, configure, and train conversational AI bots to engage leads, answer questions, and automate actions across your messaging channels.
Automating Conversations Without Losing Control
You may want to automate conversations, but it’s not always clear how to balance automation with control and accuracy.
Conversation AI allows you to respond to contacts automatically or with guided suggestions across multiple channels.
Without a clear setup, automation can feel unpredictable or hard to manage.
This guide will show you how Conversation AI works so you can set it up, train it, and use it effectively.
Once you understand how Conversation AI works, follow the sections below to configure settings, train your bot, and define goals inside your BizStackPro account.
What Conversation AI Is
Conversation AI helps you respond to contacts automatically and intelligently across multiple channels. You can run it in a helpful “assist” mode (suggestions) or a fully automated “auto-pilot” mode (hands-free responses).
Follow along: Go to Settings → Conversation AI, select your bot, and review Bot Settings, Training, and Bot Goals.
Core Modes
- Suggestive mode: Offers up to 3 recommended replies when you click into the message box.
- Auto-pilot mode: Handles conversations automatically (based on your channels and rules).
- Data capture: Can update contact details when the contact shares info in chat.
- Conversation analysis: Helps you review performance and improve responses over time.
Pro tip: If you’re new to Conversation AI, start with Suggestive mode first, then switch to Auto-pilot after your training and goals are dialed in.
Supported Channels
Conversation AI can be used across multiple channels (depending on your setup), such as:
- SMS
- Web Chat / Live Chat
- Google Business Profile
- WhatsApp (setup required)
Step 1: Bot Settings
Bot Settings control how the bot behaves and where it’s allowed to respond.
- Choose Suggestive or Auto-pilot mode.
- Configure sleep time (up to 48 hours or disable sleep entirely).
- Enable Thumbs Up/Down feedback (if available) to improve training.
- Select which channels the bot can use.
Step 2: Bot Training
Training teaches your bot what to say. You can train manually or let it crawl content from URLs.
- Exact URL: Train from a single page.
- All URLs in a domain: Train across your whole site.
- All URLs in a path: Train from a specific folder/section of your site.
Good to know: If your website is a single-page app (SPA), enable SPA crawling (if available) so the bot can capture more content correctly.
Step 3: Bot Goals
Goals define what the bot should do—not just what it should say.
- Appointment booking
- Trigger workflows
- Add contact info (only empty fields)
- Stop Bot actions (based on rules/conditions)
- Transfer between bots
- Auto follow-up
Bot Management Tools
- Edit, delete, duplicate, or set a primary bot.
- Search and use bulk actions to manage training URLs.
- Review performance in the dashboard to see what’s working.
Common Use Cases
- Customer support: Answer FAQs and guide troubleshooting.
- Lead generation: Qualify and capture leads instantly.
- Appointment booking: Help contacts schedule, confirm, reschedule, or cancel.
Want to unlock more Conversations AI features?
BizStackPro combines Conversations, workflows, and AI tools so you can automate customer interactions while staying in control of your messaging.
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Frequently Asked Questions
What is the purpose of the Conversation AI feature?
Conversation AI helps you engage contacts with intelligent, automated replies across supported channels, improving response speed and consistency.
How does suggestive mode work in Conversation AI?
Suggestive mode provides up to three response suggestions when you click into the message box, helping you reply faster while staying in control.
How do I activate auto-pilot mode for the AI bot?
Open Settings, go to Conversation AI, select your bot, then configure Bot Settings for the channels you want and enable auto-pilot mode.
Can the AI bot capture and update contact names during chats?
Yes. If a contact shares their name during the conversation, the bot can update the contact record automatically.
How does the extended sleep time limit feature work?
Sleep time can be extended up to 48 hours, or you can disable sleep mode entirely depending on your setup and needs.
What training options are available when using URLs?
You can train the bot with a single exact URL, all URLs across a domain, or all URLs within a specific path.
Build a Smarter Messaging System
Train your bot with your content, set goals that automate actions, and use Conversation AI to engage leads—day or night—across your channels.
Suggestive or auto-pilot—your choice.
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