🥳 Celebrate Our Launch With a $200 LIFETIME Discount OFF The Premium Plan Use: BIRTHDAY2024
This offer expires 9/30/2024, at 11:59 PM EST
Knowledge Bases in Conversation AI
Assign different knowledge bases to each bot so your AI responses stay accurate, focused, and tailored to the right audience or department.
Training Your AI Without Mixing Up Information
You may want your bot to answer accurately, but using one large set of information can lead to mixed or unclear responses.
Knowledge bases allow you to organize training data into focused groups so each bot uses the right information for its purpose.
Without structured training, your AI may pull the wrong details or give inconsistent answers.
This guide will show you how to create and assign knowledge bases so your bot stays accurate and focused.
Once you understand how knowledge bases work, follow the steps below to create training sets, assign them to bots, and manage your AI data inside BizStackPro.
Overview
Knowledge bases let you train bots with specific information so they answer consistently. Instead of one “mega brain” for every bot, BizStackPro lets you create multiple knowledge bases and assign the right set to each bot.
Follow along: Go to Settings → Knowledge Base to create bases, then assign them inside your bot’s Training area.
Limits and Rules to Know
- Up to 15 knowledge bases can be created.
- A single knowledge base can be assigned to multiple bots.
- Each bot can use up to 7 knowledge bases at the same time.
- The default workflow bot knowledge base typically can’t be deleted.
Pro tip: Keep each knowledge base focused (Support / Pricing / Product / Policies). The tighter the scope, the better the bot’s accuracy.
Step-by-Step: Create a Knowledge Base
- Go to Settings → Knowledge Base.
- Click Create Knowledge Base.
- Name the knowledge base, then click Save & Continue.
- Add training content (URLs and/or FAQs).
Add Training Data
You can train a knowledge base using:
- URLs: Add pages the bot should learn from.
- FAQs: Add question-and-answer pairs for high-confidence responses.
Best practice: For important answers (refund policy, scheduling rules, pricing basics), include them as FAQs so the bot has a clear source of truth.
Assign Knowledge Bases to a Bot
- Open Settings → Conversation AI and select the bot you want to configure.
- Go to the bot’s Training area.
- Use the dropdown to assign knowledge bases (up to 7).
- Once assigned, each knowledge base appears as a tab in the training interface.
- Update URLs/FAQs anytime by switching tabs.
Why This Matters
- Better accuracy: Bots answer from the right info set instead of guessing.
- Cleaner organization: Separate training for support vs. sales vs. onboarding.
- Multi-client flexibility: Assign different bases to different bots for different offers or brands.
Want to unlock more Conversations AI features?
BizStackPro combines Conversations, workflows, and AI tools so you can build smarter bots with cleaner training and better outcomes.
Opens in a new tab.
Frequently Asked Questions
How many knowledge bases can I create?
You can create up to 15 knowledge bases.
Can I assign a single knowledge base to multiple bots?
Yes. A single knowledge base can be assigned to multiple bots, and each bot can use up to 7 knowledge bases.
Can I delete an existing knowledge base?
You typically cannot delete the default workflow bot knowledge base, but other knowledge bases can be managed as needed.
How can I add training data to a knowledge base?
Add training data using URLs and FAQs so the bot has content to reference for answers.
How do I manage the knowledge bases assigned to a bot?
Assigned knowledge bases appear as tabs in the bot training section, where you can update content or create new bases.
Train Bots by Topic, Not by Chaos
Separate knowledge bases keep your bots focused—so the right answers show up in the right conversations, without conflicting training data.
Focused training = better answers.
Disclaimer: This site is NOT endorsed by Google, Facebook or YouTube in ANY WAY. All trademarks & Logo / branding are the property of their respective owners. Please Note: This site was created in BizStackPro by Ken George II (An Affiliate of BizStackPro) and may contain affiliate links.
Copyrights 2024 | AllAboutBizStackPro.Com | Pricing | About | Features | All Rights Reserved.