Quick Answer
How do you configure the Stop Bot action in Conversation AI?
Go to Settings → Conversation AI, open the bot, select Bot Goals, and add or edit Stop Bot. Define the stop scenario, add trigger conditions, set a final message, choose a reactivation timer, optionally apply a tag, then save and test the behavior.
What the Stop Bot Action Does
Some conversations reach a natural end, but an automated bot can continue replying longer than it should if there is no clear stop condition.
The Stop Bot action is designed to end AI responses when the contact signals that the conversation is finished, they are no longer interested, or another configured stop condition has been reached.
This helps reduce unnecessary replies and keeps automated conversations from feeling repetitive or intrusive.
Stop Bot can also send a final message, temporarily prevent further AI replies, and optionally apply a tag that can be used elsewhere in your contact or workflow logic.
Stop Bot is best used for clear exit signals
The original guide recommends using specific trigger conditions so active conversations are not stopped accidentally.
Stop Bot at a Glance
Before You Begin
Decide exactly when the bot should stop and what should happen afterward before activating the goal.
- Open the correct Conversation AI bot.
- Identify the phrases or intent signals that should stop the bot.
- Choose a short, professional final message.
- Decide how long the bot should remain inactive.
- Decide whether a Stop Bot tag should be applied.
- Plan test messages that include both clear stop signals and normal conversation phrases.
Step-by-Step: Set Up the Stop Bot Action
Create a clear stop scenario, define the trigger conditions, and control what happens when the bot stops.
Open Bot Goals
Go to Settings → Conversation AI, select the bot, and open Bot Goals.
Add the Stop Bot Action
Choose Stop Bot and open the configuration panel.
Name the Scenario
Give the scenario a clear name such as Customer Not Interested or Conversation Complete.
Enable the Scenario
Turn the scenario on so it can be used by the bot.
Add Trigger Conditions
Configure phrases, intent signals, or behaviors that should stop the bot.
The source page gives examples such as stop, not interested, unsubscribe, bye, and thank you, that’s all.
Set the Final Message
Add a short closing message that ends the conversation in a helpful, professional way.
Configure the Reactivation Timer
Choose how long the bot should remain inactive before it can respond again.
Add a Tag if Needed
Optionally apply a tag such as Stop Bot so the contact can be identified for segmentation or follow-up rules.
Save and Test
Save the scenario and test it with different messages to confirm that the bot stops only when the intended conditions are met.
Keep the closing message simple
The original guide recommends a short, friendly final message that confirms the conversation is ending without adding unnecessary follow-up.
Configure the Reactivation Timer
The reactivation timer controls how long the bot remains inactive after the Stop Bot action runs.
The original guide notes that many teams use 5–10 minutes when they want the bot to become available again fairly quickly, although longer periods can be used when they better match the process.
No timer can mean a much longer inactive period
The source page states that when no reactivation timer is set, the bot can remain inactive for a longer default window, described there as often around 24 hours.
Use Tags with Stop Bot
A tag can be applied when Stop Bot runs so other parts of your CRM or workflow logic can recognize that the contact reached a stop condition.
For example, a Stop Bot tag can help segment contacts or suppress certain promotional follow-ups while still allowing appropriate support communication.
Not every stopped conversation should be treated the same
The original guide notes that someone who is not ready yet may be better routed into a nurture path rather than treated as a permanent stop.
Why Stop Bot Can Improve Customer Interactions
Better Customer Experience
Stop messaging when the contact has clearly finished engaging.
Cleaner Conversations
Prevent repeated AI responses from continuing inside a conversation that has already reached its natural end.
Configurable Stop Conditions
Use phrases, intent signals, or other configured behaviors to determine when the bot should stop.
Reactivation Control
Decide when the bot becomes available again instead of relying only on a longer default inactive period.
Optional Segmentation
Apply a tag when appropriate so other automations or team processes can respond differently to the contact.
Stop Bot Best Practices
Frequently Asked Questions
What is the purpose of the Stop Bot Action?
Can I customize the final message before the bot stops?
How long does the bot stay inactive after stopping?
Can I apply the Stop Bot Action to all interactions?
What happens if I don’t set a reactivation timer?
Continue Learning
Continue learning how Stop Bot fits into Conversation AI goals, workflows, prompts, and activity tracking.
