Quick Answer
What does Allow Multiple control?
Allow Multiple determines whether a contact can enter the same Campaign more than once. Turn it on for repeat processes such as appointment reminders or recurring events. Turn it off for one-time sequences such as onboarding, lead-magnet delivery, or a single registration confirmation.
What Allow Multiple Does
Automation entry conditions can occur more than once for the same contact.
A customer may book several appointments, register for recurring events, or meet the same re-engagement condition again later.
The Allow Multiple setting determines whether that contact may enter the same Campaign again after already entering or completing it.
On: Let the contact run through the Campaign again.
Off: Allow the contact to enter only once.
Choosing the wrong setting can create two different problems:
- Contacts may repeat one-time messages they should receive only once.
- Contacts may miss reminders or follow-up connected to a later appointment or recurring event.
Campaigns have been replaced by Workflows
BizStackPro’s Campaigns feature is deprecated. This guide preserves the legacy Campaign setting and explains the same re-entry decision you should make when configuring current Workflows.
Allow Multiple at a Glance
Before You Begin
Decide whether the business process is repeatable before changing the contact re-entry setting.
- Identify the Campaign or Workflow you want to update.
- Confirm what causes the contact to enter.
- Decide whether that entry event may happen again legitimately.
- Review the messages or actions the contact would repeat.
- Decide whether later appointments require a fresh reminder sequence.
- Check whether a welcome, onboarding, or delivery sequence should remain one-time.
- Review whether Stop On Response affects the automation.
- Prepare a sample contact for testing both first entry and re-entry.
Enable or Disable Allow Multiple
Allow Multiple is configured separately for each legacy Campaign.
Open Campaigns
Open the legacy Campaigns area in BizStackPro.
Select the Campaign
Open the Campaign whose contact-entry behavior you want to change.
Open Campaign Configuration
Open Campaign Configuration using the settings or gear menu.
Find Allow Multiple
Locate the Allow Multiple setting.
Turn It On for Re-Entry
Enable the setting when contacts should be allowed to enter the Campaign again.
Turn It Off for One Entry
Disable the setting when each contact should enter only once.
Save the Campaign
Save the updated Campaign Configuration.
Review the Campaign purpose before saving
The correct choice depends on whether the sequence represents a repeatable business event or a one-time customer journey.
When to Turn Allow Multiple On
Enable contact re-entry when the same person may legitimately need the same automation again.
Appointment Reminders
A contact who books several appointments may need a fresh confirmation and reminder sequence for each booking.
Recurring Events
Monthly webinars, weekly classes, or repeating sessions may require the contact to receive the event sequence again.
Re-Engagement Sequences
A contact may meet the same inactivity or follow-up condition again after a later period.
Appointment example
A customer books an appointment in March and receives reminders. The same customer books another appointment in June. Allow Multiple must permit a second entry if the June appointment should start a new reminder sequence.
When to Turn Allow Multiple Off
Disable contact re-entry when the sequence should be completed only once for each contact.
Welcome or Onboarding
A general welcome or first-time onboarding sequence normally should not restart every time the entry condition appears.
Lead Magnet Delivery
A contact may not need the complete delivery and introduction sequence repeatedly.
One-Time Registration
A registration confirmation for one specific event may need only one Campaign entry.
Prevent unnecessary repetition
Turning Allow Multiple off helps prevent contacts from receiving repeated welcome, delivery, or registration messages that no longer fit their stage.
What Happens When Allow Multiple Is Off
When the setting is disabled, a contact who has already entered the Campaign cannot enter it again.
This remains true even when the contact later meets the entry criteria again.
This can block later appointment reminders
If the same Campaign is used for repeat bookings, a returning contact may not receive reminders for the new appointment when re-entry is disabled.
Before turning the setting off, confirm that the sequence does not need to restart for any later transaction, appointment, event, or qualifying action.
Contact Re-Entry in Workflows
For current automation builds, use Workflows and configure their enrollment or re-entry behavior to match the same business rule.
Open the Workflow
Open the Workflow that handles the repeatable or one-time process.
Review the Entry Trigger
Confirm what event or condition enrolls the contact.
Review Re-Entry Behavior
Find the available setting that controls whether a contact may enter the Workflow again.
Match the Business Process
Allow repeated enrollment for recurring processes and restrict it for one-time journeys.
Review Exit and Response Rules
Confirm whether a reply, appointment status, purchase, or other condition should remove the contact before later re-entry.
Save and Publish
Save the Workflow after testing the intended entry behavior.
Do not assume Campaign and Workflow settings are identical
The original page documents the legacy Allow Multiple Campaign option. Use the corresponding re-entry or enrollment controls available in the Workflow you are building.
Test Contact Re-Entry
Use a controlled test to confirm that the automation accepts or blocks a second entry as intended.
Create a Test Contact
Use an internal contact record you can easily identify.
Trigger the First Entry
Cause the contact to enter the Campaign or Workflow normally.
Confirm the First Sequence
Verify that the expected messages and actions begin.
Complete or Remove the Contact
Let the test sequence complete or use the appropriate test method to prepare for another qualifying event.
Trigger the Entry Condition Again
Repeat the appointment, event, registration, or other entry action.
Confirm the Expected Result
When re-entry is enabled, the contact should enter again. When it is disabled, the second entry should be blocked.
Restore Production Settings
Confirm that the final setting matches the live business process before publishing or activating the automation.
Allow Multiple Best Practices
Frequently Asked Questions
What does the Allow Multiple feature do?
How can I enable or disable the Allow Multiple feature?
When should I use the Allow Multiple feature?
Can I apply different settings to different campaigns?
What happens if I toggle the setting off?
Continue Learning
Continue learning how to build Campaigns, control response behavior, schedule event-based messages, and manage repeat appointment reminders.
