Quick Answer
What do Conversation Widgets help you monitor?
Conversation Widgets give you an at-a-glance view of communication activity on the Dashboard. Depending on the widget, you can monitor unread messages, unread conversations by channel, conversation distribution by assignee, and new conversation volume without opening every conversation individually.
Monitoring Conversations Without Opening Every Message
You may have conversations coming in across multiple channels, but checking each thread individually can slow you down.
Conversation Widgets give you a dashboard-level view of unread messages, activity levels, conversation volume, communication channels, and team workload.
They can help you understand inbox health without opening every message, making it easier to spot backlogs, changing activity, or uneven assignment across your team.
Without a clear overview, important messages can be easier to miss and response delays may be harder to notice. A focused dashboard makes those patterns more visible.
Start from the Dashboard
Open the Dashboard, choose Add Widget or the available edit/customize control, select the appropriate Conversation widget, configure its available filters, and save it to the dashboard.
Conversation Widgets at a Glance
Before You Begin
Decide which part of your conversation workload you need the dashboard to make easier to see.
- Decide whether unread volume, channel activity, assignee workload, or new conversation volume is your main priority.
- Choose a date range that matches the question you are trying to answer.
- Decide whether the widget should focus on a particular channel.
- Use assignee-related views when team workload is the main concern.
- Keep the highest-priority widgets near the top of the dashboard.
- Avoid adding so many widgets that the most important signals become difficult to find.
Key Types of Conversation Widgets
Different Conversation Widgets answer different questions about inbox health, channel activity, and team workload.
Total Unread Messages
Shows the total number of unread messages so you can quickly see whether replies are beginning to build up.
Unread Conversations by Channel
Breaks unread conversation activity down by communication channel, such as SMS, email, social, or other supported channels.
Conversations Distribution by Assignee
Shows how conversations are distributed across assignees so you can better understand team workload.
New Conversations This Week
Tracks new conversation volume to help you monitor engagement and changes in incoming communication.
Put your fastest health checks first
The original guide recommends keeping Total Unread Messages and Unread Conversations by Channel near the top of the dashboard because they provide a quick view of inbox health.
How to Add and Use Conversation Widgets
Add the widgets that match your monitoring priorities, configure the available filters, and organize them around the information you need to see first.
Open the Dashboard
Open your main Dashboard inside BizStackPro.
Open the Widget Library
Click Add Widget, or use the available edit/customize control if your dashboard uses that workflow.
Select Conversation Widgets
Choose the Conversation widget category or locate the Conversation widgets in the available widget library.
Configure the Widget
Configure the available settings. The exact options vary by widget type.
Save the Widget
Save the configured widget to the dashboard.
Arrange the Dashboard
Move the widgets into the order that best matches your priorities so the most important information is visible first.
Common Conversation Widget Filters
Date Range
Use an available range such as this week, the last seven days, or a custom reporting window.
Channel
Filter the widget to one or more specific communication channels when you need a more focused view.
Assignee
Use assignee-related settings when you want to understand or compare team workload.
Available filters depend on the widget
Not every Conversation widget uses the same configuration options. Apply the filters that are available for the specific widget you are adding.
Practical Applications
Conversation Dashboard Best Practices
Frequently Asked Questions
What are Conversation Widgets?
What are the key types of Conversation Widgets?
How do I access and use Conversation Widgets?
What are the practical applications of Conversation Widgets?
Can Conversation Widgets be customized?
Continue Learning
Continue learning how to build and customize your Dashboard with these related BizStackPro Help Center guides.
