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Check if a Contact Can Receive WhatsApp Messages
Use the Valid WhatsApp field to identify reachable contacts, build Smart Lists, and stay compliant with automated WhatsApp DND rules.
Making Sure You Only Message Contacts Who Can Actually Receive It
You may be sending WhatsApp messages, but not every contact can receive them.
The Valid WhatsApp field helps you identify which contacts are reachable, which are not, and which haven’t been verified yet.
Without this visibility, you may waste sends, reduce deliverability, or message contacts who shouldn’t be contacted.
This guide will show you how to use WhatsApp status and filters so your messaging stays clean, targeted, and compliant.
Once you understand how WhatsApp status works, follow the steps below to filter contacts, build smart lists, and improve your messaging results inside your BizStackPro setup.
What the “Valid WhatsApp” Field Shows
- Valid: The contact’s phone number is active on WhatsApp.
- Invalid: The number is not available on WhatsApp (or cannot be reached).
- Not Validated: No WhatsApp interaction has happened yet, so the system can’t confirm reachability.
Note: If a contact is unknown, BizStackPro may pre-fill first/last name from the contact’s WhatsApp profile (when not already saved), helping keep records cleaner.
Where to View & Filter WhatsApp Status
- Go to Contacts in BizStackPro.
- Enable or locate the Valid WhatsApp column to scan reachability.
- Click More Filters and search for Valid WhatsApp to build segments.
Tip: Save your best filters as a Smart List so it auto-updates as statuses change.
How Status Updates Automatically
- Delivered WhatsApp message → Valid
- Inbound WhatsApp message → Valid
- Delivery failure / Meta issue → Invalid
- No WhatsApp interaction → Not Validated
Good to know: You can’t manually change the Valid WhatsApp status—this is updated automatically based on WhatsApp activity.
Automated WhatsApp Do Not Disturb (DND)
- Replies like “Stop” or “Unsubscribe” automatically add the contact to WhatsApp DND.
- DND is removed only when the contact initiates a new WhatsApp reply.
Practical rule: If they’re on DND, don’t message them again on WhatsApp—wait for them to reply first.
Build a Smart List That Excludes Invalid Numbers
A simple approach is to target Valid + Not Validated contacts, and exclude Invalid contacts.
- In Contacts, click More Filters.
- Search for Valid WhatsApp.
- Select Is Valid and click Apply.
- Set the condition to OR, then add Is Not Validated.
- Click Save as Smart List, name it, and save.
Result: The Smart List updates automatically as numbers become Valid or Invalid—so your WhatsApp send audience stays clean over time.
Why This Matters
- Higher deliverability: Focus on contacts who can actually receive WhatsApp messages.
- Cleaner reporting: Fewer failed sends means clearer campaign results.
- Compliance: Respect DND and reduce unwanted outreach.
- Less guesswork: Status updates automatically as interactions happen.
Want smarter segmentation for messaging channels?
BizStackPro helps you segment by channel reachability, automate follow-ups, and keep your messaging organized across SMS, email, and WhatsApp.
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Frequently Asked Questions
Where do I see the Valid WhatsApp status?
In Contacts, use the Valid WhatsApp column and filter to view or segment contacts by WhatsApp reachability.
What do the WhatsApp status values mean?
Valid: active on WhatsApp. Invalid: not on WhatsApp. Not Validated: no WhatsApp interaction yet.
How is the status updated?
Delivered or inbound WhatsApp messages set Valid; delivery failures set Invalid; otherwise it stays Not Validated.
Can I manually change a contact’s WhatsApp status?
No. The system updates it automatically based on delivery and inbound activity.
What happens if a contact replies STOP or UNSUBSCRIBE?
They’re automatically added to WhatsApp DND. DND is removed only when the contact initiates a new WhatsApp reply.
Why include Not Validated contacts in campaigns?
They haven’t been confirmed yet—sending helps the system determine validity as interaction occurs.
Target the Contacts Who Can Actually Receive WhatsApp
Use the Valid WhatsApp field + Smart Lists to keep sends clean, honor DND automatically, and improve engagement from the start.
Cleaner segments. Better results.
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