Quick Answer
Use the Valid WhatsApp field in Contacts
Open Contacts, display or filter by the Valid WhatsApp field, and use the Valid, Invalid, and Not Validated statuses to build an appropriate WhatsApp audience. The system updates these statuses automatically from delivery and inbound-message activity.
Message Contacts Who Can Actually Receive WhatsApp
You may be sending WhatsApp messages, but not every contact can receive them.
The Valid WhatsApp field identifies contacts whose numbers are reachable, contacts whose numbers are not available on WhatsApp, and contacts whose status has not yet been determined.
Without this information, you may waste sends, reduce deliverability, or include contacts who should not receive additional WhatsApp messages.
Using the status field with filters and Smart Lists helps keep WhatsApp audiences cleaner, more targeted, and aligned with automated DND rules.
Automatic contact details: When a contact is unknown, BizStackPro may use the person’s WhatsApp profile to populate a missing first or last name, helping keep the contact record complete.
At a Glance
Valid
Active and reachable on WhatsApp
Invalid
Not available or unreachable on WhatsApp
Not Validated
No WhatsApp interaction yet
Status control
Updated automatically
Before You Begin
Review the status and DND rules before building a WhatsApp audience.
- Confirm that your contacts contain usable phone numbers.
- Display or locate the Valid WhatsApp field in Contacts.
- Understand the difference between Valid, Invalid, and Not Validated.
- Exclude contacts with an Invalid status from WhatsApp sends.
- Respect WhatsApp DND and do not message opted-out contacts.
- Use a Smart List when the audience should update automatically as statuses change.
What the Valid WhatsApp Field Shows
Valid
The contact’s phone number is active and reachable through WhatsApp.
Invalid
The number is not available on WhatsApp or cannot be reached.
Not Validated
No WhatsApp interaction has occurred, so the system cannot yet confirm whether the number is reachable.
Where to View and Filter WhatsApp Status
Use the Contacts table and its filters to review or segment contacts by WhatsApp reachability.
1. Open Contacts
Go to Contacts in BizStackPro.
2. Locate the status column
Enable or locate the Valid WhatsApp column to review each contact’s status.
3. Open the filters
Select More Filters and search for Valid WhatsApp.
4. Select the required status
Apply the appropriate condition to display Valid, Invalid, or Not Validated contacts.
Save useful filters: Save frequently used WhatsApp filters as Smart Lists so their membership changes automatically as contact statuses update.
How WhatsApp Status Updates Automatically
Delivered WhatsApp Message
A successful WhatsApp delivery changes the contact’s status to Valid.
Inbound WhatsApp Message
An inbound message from the contact changes the status to Valid.
Delivery Failure or Meta Issue
A delivery failure changes the status to Invalid.
No WhatsApp Interaction
Until WhatsApp activity occurs, the status remains Not Validated.
Good to know: The Valid WhatsApp status cannot be changed manually. BizStackPro updates it according to delivery and inbound-message activity.
Automated WhatsApp Do Not Disturb
Replies such as STOP or UNSUBSCRIBE automatically add the contact to WhatsApp DND.
WhatsApp DND is removed only after the contact initiates a new WhatsApp reply.
Practical rule: Do not send additional WhatsApp messages while the contact is on DND. Wait for the contact to initiate a new WhatsApp conversation.
Build a Smart List That Excludes Invalid Numbers
One approach is to include contacts whose WhatsApp status is Valid or Not Validated while excluding contacts marked Invalid.
1. Open More Filters
In Contacts, select More Filters.
2. Find the WhatsApp filter
Search for and select Valid WhatsApp.
3. Add Valid contacts
Select Is Valid and apply the condition.
4. Add Not Validated contacts
Set the relationship to OR and add the Is Not Validated condition.
5. Save the Smart List
Select Save as Smart List, enter a clear name, and save it.
Result: The Smart List updates automatically as phone numbers become Valid or Invalid, keeping the audience current over time.
Best Practices
Focus on reachable contacts
Excluding Invalid contacts reduces failed sends and focuses messaging on numbers that can receive WhatsApp.
Keep reporting cleaner
Fewer failed sends provide a clearer view of campaign delivery and engagement.
Respect WhatsApp DND
Do not continue messaging contacts who have opted out. Wait for them to initiate a new WhatsApp reply.
Let statuses update automatically
Use saved filters and Smart Lists instead of attempting to maintain WhatsApp validity manually.
Frequently Asked Questions
Where do I see the Valid WhatsApp status?
In Contacts, use the Valid WhatsApp column and filter to review or segment contacts by WhatsApp reachability.
What do the WhatsApp status values mean?
Valid means the number is active on WhatsApp. Invalid means it is unavailable or unreachable. Not Validated means no WhatsApp interaction has occurred yet.
How is the status updated?
Successful delivery or an inbound WhatsApp message sets the status to Valid. A delivery failure sets it to Invalid. Without WhatsApp interaction, it remains Not Validated.
Can I manually change a contact’s WhatsApp status?
No. BizStackPro updates the status automatically based on delivery and inbound-message activity.
What happens if a contact replies STOP or UNSUBSCRIBE?
The contact is automatically added to WhatsApp DND. DND is removed only when the contact initiates a new WhatsApp reply.
Why include Not Validated contacts in campaigns?
Their WhatsApp status has not yet been confirmed. Including them allows BizStackPro to determine validity when WhatsApp interaction occurs.
