Quick Answer
How do you manage DND settings in BizStackPro?
Open the Contact Record, locate the DND controls, and choose DND All or manage individual communication channels such as Email, SMS, WhatsApp, Messenger, or Calls. Save the changes after confirming which channels should remain available.
What the DND Feature Does
DND, or Do Not Disturb, lets you restrict communication with a contact while keeping the contact record available in the CRM.
Depending on the situation, you can block all communication or restrict only specific channels.
This can help you honor unsubscribe requests, prevent unwanted outreach, and keep communication preferences connected to the contact record.
DND can apply across supported connected channels such as Email, SMS, WhatsApp, Facebook Messenger, Google Business messaging, and Calls.
DND can be channel-specific
Blocking one channel does not necessarily block every other channel. When only selected channels are restricted, the contact can appear in a DND Partial state.
DND at a Glance
Before You Begin
Confirm why the communication restriction exists before changing a contact's DND settings.
- Sign in to your BizStackPro account.
- Open the correct contact record.
- Review which communication channels are currently restricted.
- Confirm whether the contact opted out or requested a communication change.
- Be especially careful before removing SMS or email restrictions created by an unsubscribe, complaint, or delivery issue.
- Only re-enable communication when the contact has requested it or valid opt-in exists.
How to Enable or Disable DND
Use the DND controls inside the contact record to manage all channels together or individual channels separately.
Open the Contact Record
Open the contact whose communication settings you need to review.
Find the DND Section
Locate the DND controls in the contact record.
Choose DND All or Specific Channels
Select DND All when all communication should be blocked, or manage individual channels such as Email, SMS, WhatsApp, Messenger, or Calls.
Review the Resulting Status
If every channel is blocked, the contact can show DND On. If only some channels are blocked, the contact can show DND Partial.
Save the Changes
Click Save after confirming the correct channel settings.
DND Use Cases and Automation
Inbound Calls and SMS
The original guide notes that DND can be used for inbound calls and SMS when you need to block unwanted inbound communication.
Unsubscribe Links
An unsubscribe action can automatically apply DND rather than requiring the communication preference to be changed manually.
Opt-Out Keywords
Keywords such as STOP or UNSUBSCRIBE can trigger DND automatically.
Workflow Reactions
Workflows can react to DND status changes for tasks such as tagging, internal notifications, or routing.
DND Statuses
Default Unsubscribe Behavior
The original page states that when a contact unsubscribes from one channel, DND is commonly applied across all channels to help prevent accidental follow-up.
If the contact later asks to communicate through a different channel, the appropriate channel can be manually re-enabled.
Email-Specific DND Rules
SMS-Specific DND Rules
SMS restrictions can be applied automatically by contact opt-outs or certain delivery conditions.
Only re-enable messaging with valid permission
The original guide specifically advises re-enabling communication only when the contact has clearly requested it or valid opt-in evidence is available.
DND Best Practices
Frequently Asked Questions
Can I manually adjust DND settings for individual channels?
What happens if a contact unsubscribes from one channel?
How is SMS DND enabled and removed?
What's the difference between DND On, Off, and Partial?
Continue Learning
Continue learning how DND settings connect with contact management and communication tools in BizStackPro.
