Quick Answer
How do you control bot status for an individual contact?
Open Conversations, select the contact, and click the Bot Status icon in the message composer area. Choose Active to allow bot responses, Sleep/Snooze to pause responses temporarily, or Inactive to keep the bot off until you manually reactivate it.
What Per-Contact Bot Status Does
You may want your bot active for most contacts while temporarily pausing automation for a specific conversation that needs a human response.
Bot Status for Individual Contacts lets you control how the AI bot behaves with one specific person without changing its behavior for everyone else.
You can allow the bot to respond normally, pause it temporarily, or keep it inactive until you decide to turn it back on.
This is useful for human takeovers, sensitive conversations, or situations where you need direct control over a contact's conversation.
Bot status is managed per contact
Pausing the bot for one contact does not require you to turn off the bot globally. Other contacts can continue interacting with the bot normally.
Bot Status at a Glance
Before You Begin
Decide whether you need a temporary pause or a longer manual handoff before changing the contact's bot status.
- Open the correct contact conversation.
- Check the contact's current bot status before sending a manual reply.
- Use Sleep/Snooze when the bot should resume automatically after a temporary pause.
- Use Inactive when you want the bot to remain off until you manually reactivate it.
- Remember that status changes apply to the individual contact.
- Consider whether a human reply or message limit may already have paused the bot, depending on your setup.
Understand the Bot Status Options
Choose the status that matches how you want the bot to interact with the individual contact.
Active
When the bot is Active, it can respond normally according to your channel and bot configuration.
Sleep/Snooze
Sleep/Snooze temporarily pauses bot responses for the contact.
Set a duration for the pause, and the bot can reactivate automatically when the timer ends.
The bot does not interact with the contact while it is sleeping or snoozed.
Inactive
Inactive turns the bot off for that contact.
The bot remains inactive until you manually change its status back to Active.
A bot may also pause automatically
Depending on your configuration, the bot may pause or stop when a message limit is exceeded or when a human sends a manual message.
Step-by-Step: Change Bot Status for a Contact
Change the bot's behavior directly from the individual conversation.
Open Conversations
Open Conversations in your BizStackPro dashboard.
Select the Contact
Find the contact and open their conversation thread.
Open Bot Status
In the message composer area, click the Bot Status icon.
Choose Inactive
Select Inactive when you want to stop the bot until you manually turn it back on.
Choose Sleep/Snooze
Select Sleep/Snooze when you want to pause the bot for a specific duration and have it reactivate automatically.
Choose Active
Select Active when you want to allow the bot to respond again.
Confirm the Selection
Confirm or save the selected bot status.
When to Use Each Bot Status
Use Active for Normal Automation
Keep the bot Active when you want the contact to continue receiving normal automated AI responses.
Use Sleep/Snooze for Short Handoffs
If you are stepping into the conversation temporarily, snooze the bot so it does not respond while you are handling the interaction.
Use Inactive for Sensitive Conversations
Turn the bot off for conversations where you want full manual control, such as billing issues, escalations, or complaints.
Bot Status Best Practices
Frequently Asked Questions
Can I set the bot to automatically reactivate after a certain period?
What happens if I don’t set a duration for the bot to stay inactive?
Will the bot automatically turn off during high interaction periods?
Can I manage the bot status for multiple contacts at once?
Can the bot interact while it's in Sleep/Snooze mode?
Continue Learning
Continue learning how contact activity, conversations, and individual engagement controls work together in BizStackPro.
