🥳 Celebrate Our Launch With a $200 LIFETIME Discount OFF The Premium Plan Use: BIRTHDAY2024

This offer expires 9/30/2024, at 11:59 PM EST

BizStackPro all-in-one digital marketing platform dashboard.
Bot Status for Individual Contacts – BizStackPro Help

BizStackPro Conversations Help Guide

Bot Status for Individual Contacts

Control your bot's activity for individual contacts by choosing Active, Sleep/Snooze, or Inactive when a conversation needs a different level of automation.

Quick Answer

How do you control bot status for an individual contact?

Open Conversations, select the contact, and click the Bot Status icon in the message composer area. Choose Active to allow bot responses, Sleep/Snooze to pause responses temporarily, or Inactive to keep the bot off until you manually reactivate it.

What Per-Contact Bot Status Does

You may want your bot active for most contacts while temporarily pausing automation for a specific conversation that needs a human response.

Bot Status for Individual Contacts lets you control how the AI bot behaves with one specific person without changing its behavior for everyone else.

You can allow the bot to respond normally, pause it temporarily, or keep it inactive until you decide to turn it back on.

This is useful for human takeovers, sensitive conversations, or situations where you need direct control over a contact's conversation.

Bot status is managed per contact

Pausing the bot for one contact does not require you to turn off the bot globally. Other contacts can continue interacting with the bot normally.

Bot Status at a Glance

Managed From Conversations
Control Level Individual Contact
Active Bot Can Respond
Sleep/Snooze Temporary Pause
Inactive Manual Reactivation
Bulk Management Not Currently Available

Before You Begin

Decide whether you need a temporary pause or a longer manual handoff before changing the contact's bot status.

  • Open the correct contact conversation.
  • Check the contact's current bot status before sending a manual reply.
  • Use Sleep/Snooze when the bot should resume automatically after a temporary pause.
  • Use Inactive when you want the bot to remain off until you manually reactivate it.
  • Remember that status changes apply to the individual contact.
  • Consider whether a human reply or message limit may already have paused the bot, depending on your setup.

Understand the Bot Status Options

Choose the status that matches how you want the bot to interact with the individual contact.

Active

When the bot is Active, it can respond normally according to your channel and bot configuration.

Sleep/Snooze

Sleep/Snooze temporarily pauses bot responses for the contact.

Set a duration for the pause, and the bot can reactivate automatically when the timer ends.

The bot does not interact with the contact while it is sleeping or snoozed.

Inactive

Inactive turns the bot off for that contact.

The bot remains inactive until you manually change its status back to Active.

A bot may also pause automatically

Depending on your configuration, the bot may pause or stop when a message limit is exceeded or when a human sends a manual message.

Step-by-Step: Change Bot Status for a Contact

Change the bot's behavior directly from the individual conversation.

Open Conversations

Open Conversations in your BizStackPro dashboard.

Select the Contact

Find the contact and open their conversation thread.

Open Bot Status

In the message composer area, click the Bot Status icon.

Choose Inactive

Select Inactive when you want to stop the bot until you manually turn it back on.

Choose Sleep/Snooze

Select Sleep/Snooze when you want to pause the bot for a specific duration and have it reactivate automatically.

Choose Active

Select Active when you want to allow the bot to respond again.

Confirm the Selection

Confirm or save the selected bot status.

When to Use Each Bot Status

Use Active for Normal Automation

Keep the bot Active when you want the contact to continue receiving normal automated AI responses.

Use Sleep/Snooze for Short Handoffs

If you are stepping into the conversation temporarily, snooze the bot so it does not respond while you are handling the interaction.

Use Inactive for Sensitive Conversations

Turn the bot off for conversations where you want full manual control, such as billing issues, escalations, or complaints.

Bot Status Best Practices

Use Sleep/Snooze for Temporary Human Handoffs
Reason: A temporary pause can prevent the bot from responding while a person is actively handling the conversation, then allow automation to resume automatically.
Use Inactive When You Need Full Control
Reason: Sensitive conversations such as billing problems, escalations, or complaints may be better handled without automated responses.
Check Bot Status Before Replying
Reason: Confirming whether the bot is Active can help prevent unwanted automated responses during a manual conversation.

Frequently Asked Questions

Can I set the bot to automatically reactivate after a certain period?
Yes. Use Sleep/Snooze mode and set a duration so the bot reactivates automatically.
What happens if I don’t set a duration for the bot to stay inactive?
If the bot is set to Inactive, it remains off until you manually change its status back to Active.
Will the bot automatically turn off during high interaction periods?
It can. Depending on your setup, the bot may pause or stop when a message limit is exceeded or when a human sends a manual message.
Can I manage the bot status for multiple contacts at once?
Not currently. Bot status is managed per contact for precise control.
Can the bot interact while it's in Sleep/Snooze mode?
No. The bot does not respond while paused in Sleep/Snooze mode. It resumes when the timer ends or when you reactivate it manually.

Continue Learning

Continue learning how contact activity, conversations, and individual engagement controls work together in BizStackPro.

Recommended Next Step

Review the main Conversations workspace.

Once you understand how to control the bot for an individual contact, continue with the Conversations Overview guide to see how contact messages and the other conversation-management tools fit together.

Keep Automation Helpful Without Losing Human Control

BizStackPro brings conversations, AI tools, workflows, contacts, and automation together while giving you the ability to pause or disable bot responses when an individual conversation needs human attention.

Disclaimer: This site is NOT endorsed by Google, Facebook or YouTube in ANY WAY. All trademarks & Logo / branding are the property of their respective owners. Please Note: This site was created in BizStackPro by Ken George II (An Affiliate of BizStackPro) and may contain affiliate links.

All About BizStackpro


Copyrights 2024 | AllAboutBizStackPro.Com | Pricing | About | Features | All Rights Reserved.