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Bot Status for Individual Contacts
Control your bot’s activity per contact. Choose between Active, Sleep/Snooze, or Inactive to manage engagement with precision.
Controlling Bot Behavior for Each Contact Individually
You may want your bot active for most contacts, but paused for specific conversations that need a human touch.
Bot status per contact lets you control whether the AI responds, pauses temporarily, or stays off completely for that individual.
Without this level of control, automation can interfere with important conversations or create unwanted responses.
This guide will show you how to manage bot behavior per contact so your conversations stay accurate and intentional.
Once you understand how per-contact bot status works, follow the steps below to activate, pause, or disable responses inside your BizStackPro conversations.
What This Feature Does
Bot Status for Individual Contacts lets you decide how your AI bot behaves with a specific person. This is useful when a contact needs a human takeover, when you want to pause automation temporarily, or when you only want the bot active for certain conversations.
Good to know: Status is managed per contact, so your bot can stay active globally while being paused for a single conversation.
Bot Status Options
- Active: The bot can respond normally (based on your channel + bot configuration).
- Sleep/Snooze: Temporarily pauses responses for a set period, then reactivates automatically.
- Inactive: Turns the bot off for that contact until you manually switch it back to Active.
Heads up: Depending on your setup, a bot may pause automatically when a message limit is reached or when a human sends a manual reply.
How to Change Bot Status for a Contact
- Open Conversations in your BizStackPro dashboard.
- Select the contact and open the conversation thread.
- In the message composer area, click the Bot Status icon.
- Choose one of the options:
- Inactive to stop the bot until you turn it back on.
- Sleep/Snooze to pause for a specific duration (auto-reactivates).
- Active to allow the bot to respond again.
- Confirm/save your selection.
Pro Tips
- Use Sleep/Snooze for short handoffs: If you’re stepping in for a few minutes, snooze the bot so it doesn’t “double reply.”
- Use Inactive for sensitive conversations: If you need full control (billing issues, escalations, complaints), turn the bot off for that contact.
- Check status before replying: Confirm whether the bot is Active so you don’t unintentionally trigger automation mid-conversation.
Want to unlock more Conversations AI controls?
BizStackPro combines Conversations, workflows, and AI tools so you can automate engagement while staying in control with per-contact bot settings.
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Frequently Asked Questions
Can I set the bot to automatically reactivate after a certain period?
Yes. Use Sleep/Snooze mode and set a duration so the bot reactivates automatically.
What happens if I don’t set a duration for the bot to stay inactive?
If you set the bot to Inactive, it stays off until you manually set it back to Active.
Will the bot automatically turn off during high interaction periods?
It can. Depending on your settings, it may stop when message limits are exceeded or when a human message is sent.
Can I manage the bot status for multiple contacts at once?
Not currently—this is managed per contact for precision.
Can the bot interact while it's in Sleep/Snooze mode?
No. It will not respond until the timer ends or you manually reactivate it.
Control Automation Without Losing the Human Touch
Pause bots when you need to step in, and re-enable them when you’re ready—so every conversation stays helpful and respectful.
Better control = better conversations.
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