Quick Answer
How does the Video element work in an email?
The Video element does not embed a playable video directly inside the email. Instead, it creates a clickable thumbnail preview with a play button that opens the video link. Add the Video element, choose the source type, paste the video URL, confirm the preview, and save the email.
Adding Video to Emails Without Breaking Compatibility
Most inbox providers do not support direct video playback inside an email.
The Video element in BizStackPro handles this by creating a clickable thumbnail preview with a play button instead of embedding a playable video directly in the message.
When the recipient clicks the preview, the video link opens outside the email.
Why the thumbnail approach is used
Using a clickable preview keeps the email compatible across major inbox providers while still giving recipients a clear way to reach the video.
Video Elements at a Glance
Before You Begin
Have the video link ready and know which video source type you will use before adding the Video element.
- Open the email template or campaign in the Email Builder.
- Have the video URL ready to paste into the source field.
- Identify whether the video uses YouTube, Vimeo, Wistia, or HTML5.
- Have a custom thumbnail available if you do not want to use the automatically generated preview.
How to Add a Video Preview
Add the Video element to the email and connect it to the video you want recipients to open.
Step 1: Open the Email
Open your email Template or Campaign in the Email Builder.
Step 2: Add the Video Element
Drag the Video element into the email layout.
Step 3: Select the Video Source
Select the appropriate source type: YouTube, Vimeo, Wistia, or HTML5.
Step 4: Add the Video URL
Paste the video URL into the source field.
Step 5: Confirm and Save
Confirm that the thumbnail preview loads, then Save the template or campaign.
Use a custom thumbnail when needed
If you want a specific preview image, upload a custom thumbnail and link it to the same video URL. This is useful when the automatically generated thumbnail does not show the frame you want.
Supported Video Types
YouTube
Supports public YouTube video URLs.
Vimeo
Select Vimeo when using a Vimeo video link.
Wistia
Select Wistia when using a Wistia video link.
HTML5
Supports a direct video URL or hosted video link.
Thumbnail Troubleshooting
Layout and Alignment Tips
The Video element is typically left-aligned by default. If you want it centered or positioned differently, adjust the surrounding layout.
Adjust Padding
Increase the left or right padding to control spacing around the Video element.
Use a Multi-Column Layout
Place the Video element inside a multi-column layout and adjust the column alignment.
Add Spacing
Add a spacer element above or below the video for cleaner visual flow.
Using Custom Values
You can use custom values in the video URL or source field to dynamically populate video links for personalization.
This can be useful when different contacts should receive different video URLs.
Example Pattern
Use a stored custom value that contains a full video URL, then insert that custom value in the Video element’s source field.
Frequently Asked Questions
Can I directly embed videos into my email using the video element?
How do I add a video to my email template?
What if the thumbnail image fails to load?
Can I align the video element in the email template?
Continue Learning
Continue with related Email Builder guides for styling, mobile formatting, and working with the in-line editor.
