Quick Answer
Create a WhatsApp Chat widget and select its number
Go to Sites → Chat Widget, create a new widget, select WhatsApp Chat, customize its appearance and form fields, choose the WhatsApp number that should receive messages, and then publish and test the widget.
Let Visitors Start Conversations Without Extra Friction
You may have a website, but getting visitors to begin a conversation can still require too many steps.
A WhatsApp chat widget allows visitors to start from your website and continue the conversation in WhatsApp.
Without a direct connection option, potential leads may leave before contacting you or fail to take the next step.
Once configured, the widget redirects visitors to the selected WhatsApp number with a pre-filled message and records a notification in BizStackPro Conversations.
At a Glance
Widget type
WhatsApp Chat
Visitor destination
WhatsApp Web or mobile app
Message routing
Selected WhatsApp number
BizStackPro notification
Conversations
Before You Begin
Confirm that WhatsApp is active and decide where the widget will be installed.
- Enable WhatsApp for the BizStackPro account.
- Add an active phone number under Settings → WhatsApp.
- Decide which WhatsApp number should receive widget messages.
- Determine whether the widget will be used on a BizStackPro Funnel or Website or embedded on an externally hosted site.
- Prepare the widget text, branding colors, and form fields.
- Prepare a short pre-filled message for the WhatsApp redirect.
How the WhatsApp Chat Widget Works
When the widget is enabled, it appears on the selected website. After a visitor submits its form, BizStackPro redirects the visitor to WhatsApp Web or the mobile application with a pre-filled message addressed to the number you selected.
Flexible Installation
Add the widget code to an external site or enable the widget through BizStackPro Funnel or Website settings.
WhatsApp Redirect
Visitors submit the form and continue in WhatsApp with a pre-filled message.
Conversation Notification
BizStackPro displays a notification in Conversations so your team can follow up.
Prerequisite: WhatsApp must be enabled and an active number must be added under Settings → WhatsApp.
Enable WhatsApp on the Chat Widget
Create the widget and configure its visitor-facing appearance and form.
1. Open Sites
Go to Sites in BizStackPro.
2. Create a Chat Widget
Open Chat Widget at the top of the page and select New.
3. Select WhatsApp Chat
Under Chat Type, choose WhatsApp Chat.
4. Customize the widget
Configure the widget text, colors, branding, and form fields.
5. Save the widget
Select Save to keep the configuration.
Reduce friction: Ask only for essential information. A name and message may be enough for the initial contact.
Choose the WhatsApp Number
Select the number that should receive conversations started through this widget.
1. Open Widget Window
In the Chat Widget settings, scroll to the Widget Window section.
2. Select the WhatsApp number
Choose the number that should receive the visitor’s message.
3. Save the selection
Select Save.
Multiple numbers: Verify the selected number before publishing so new conversations reach the correct person or team.
Publish and Test the Widget
Install the widget and test the complete visitor experience on desktop and mobile.
1. Publish the widget
Embed the widget code in the site header when using an external host, or enable it through your BizStackPro Funnel or Website settings.
2. Submit the widget form
Open the published page and complete the form as a visitor.
3. Confirm the redirect
Verify that WhatsApp Web or the WhatsApp mobile application opens with the intended pre-filled message.
4. Check Conversations
Confirm that BizStackPro displays the expected notification in Conversations.
Test both devices: Desktop should open WhatsApp Web, while mobile should open the WhatsApp application.
Best Practices
Keep the form simple
Request only essential information to reduce friction and improve form completion.
Match your branding
The widget defaults to WhatsApp green, but its text, colors, and branding can be customized to match the site.
Use a clear pre-filled message
Use a short prompt such as “Hi! I have a question about…” to make starting the conversation easier.
Recheck the routing after changes
Test the widget again whenever you change its phone number, team assignment, or settings.
Frequently Asked Questions
Do I need a WhatsApp account to enable the chat widget?
Yes. WhatsApp must be enabled with an active phone number under Settings → WhatsApp.
Can I customize the WhatsApp chat widget’s appearance?
Yes. You can customize its text, colors, branding, and form fields. The default WhatsApp green can be replaced with colors that match your site.
What happens after a visitor submits the widget form?
The visitor is redirected to WhatsApp Web or the mobile application with a pre-filled message addressed to your selected number. A notification also appears in Conversations.
Can I choose which WhatsApp number the widget uses?
Yes. Select the number that should receive messages in the Widget Window settings.
