

Add Conversation AI to your workflows to automate replies, route contacts using branching, and create more natural interactions with wait-time controls and Skip Action behavior.
You may have workflows running, but conversations still require manual replies to move forward.
The Conversation AI workflow action allows your bot to take over parts of the conversation directly within a workflow.
Without this connection, workflows and conversations stay separate, making automation less effective.
This guide will show you how to integrate AI into your workflows so conversations and automation work together.
Once you understand how this workflow action works, follow the steps below to configure channels, manage responses, and build smarter automation inside your BizStackPro account.
The Conversation AI workflow action lets you hand a conversation over to your AI bot inside a workflow step. You can choose the messaging channel, let the bot ask questions, and route contacts to branches based on answers—without needing manual replies.
Follow along: Open Automation → Workflows → create or edit a workflow → search actions for Conversation AI.
Pro tip: When you enable Skip if Answered, make sure your branching logic is built to handle the “already known” answers—so contacts still land in the correct path.
Skip Action prevents the bot from repeatedly asking the same question when the answer already exists in the conversation history.
Example: If the contact already answered a question earlier (like a preference or qualifying detail), the bot can skip it and continue—keeping the conversation smoother for repeat visitors.
Wait time adds a short delay before the bot replies, which can feel more natural in Live Chat and messaging channels.
With BizStackPro, you can combine workflows and Conversation AI to automate follow-ups, qualify leads, book appointments, and route conversations across channels.
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If the answer doesn’t exist, the bot proceeds to ask the question as usual.
Yes. Turn it off if you want the bot to ask the question regardless of previous answers.
If an answer exists, the bot can automatically route the contact into the relevant branch/condition based on that answer.
You can automate actions like appointment booking, sales Q&A responses, and follow-up messages.
Yes. A compliant WhatsApp Business account is typically required.
Use Conversation AI inside workflows to guide visitors, collect answers, skip repeat questions, and route contacts automatically—so every chat moves toward the next step.
Cleaner logic. Better conversions.
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