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Using The LeadConnector Mobile App: Conversations
Manage SMS, email, WhatsApp, and social conversations in one place. Schedule messages, attach files, send voice notes, and use AI reply tools—all from the LeadConnector mobile app.
Keeping Conversations Organized Across Multiple Channels
Managing messages across SMS, email, and other channels can quickly become overwhelming when conversations are scattered and hard to track.
The conversations module brings all messaging channels into a single thread-based system so you can view, respond, and manage communication from one place.
Without a centralized view, messages can be missed, responses may be delayed, and it becomes harder to maintain consistent communication.
This guide will walk you through how to use conversations on mobile so you can stay organized, respond efficiently, and keep communication flowing.
To begin, review the key features and benefits available in the conversations section.
Key Features and Benefits
Conversations in the mobile app helps you stay responsive—without bouncing between apps or tabs.
- Unified messaging across Live Chat, Facebook, Instagram, WhatsApp, Email, and SMS (based on your connected channels)
- Schedule SMS and email messages for future delivery
- Attach media and share links for larger files
- Record and send WhatsApp voice notes (when WhatsApp is connected)
- Use AI reply tools and review request prompts to speed up responses
- Edit email content using a built-in rich text editor
How to Use Conversations
Use the bottom navigation to open Conversations, then tap any thread to respond, schedule a message, or attach media.
- Tap Conversations in the bottom navigation bar.
- Open a chat to view the thread and respond.
- Use AI reply suggestions when available to draft faster responses.
- Tap the + button for actions like review requests (if enabled).
- Compose SMS/email messages and schedule them for later delivery (when supported).
- Attach media: SMS supports up to ~5 MB; Email supports up to ~25 MB. Larger files may require a share link.
- Edit email content using the mobile editor before sending.
- If WhatsApp is connected, record and send voice notes directly in the thread.
Follow along: Open a thread → tap the message box → attach media (optional) → send now or schedule (if available).
Attachments and File Size Limits
The app supports attachments, but file limits vary by channel. If your file is too large, use a cloud link for reliable delivery.
- SMS/MMS: up to ~5 MB per file (larger files may generate a shareable link)
- Email: up to ~25 MB per attachment (larger files should be shared using a cloud link)
- Best practice: Use Google Drive/Dropbox links for large videos, PDFs, or multi-file assets
Pro tip: If an attachment fails, try compressing the file or sending a cloud link to avoid message delivery issues.
Using Filters
Filters help you focus on the right conversations fast—especially if you manage multiple channels and multiple team members.
- Show Message: Latest, Recent, Unread, Starred
- Assigned To: All, My Chats, specific assignees, Unassigned
- Direction: Inbound, Outbound, All
- Type: Manual, Automated, All
- Channel: Email, SMS, GMB, WhatsApp, All (based on your connected channels)
Follow along: Open Filters → set Show Message: Unread → assign to My Chats → save as a Quick Filter.
Smarter Conversations
Speed up replies and keep messages consistent using built-in personalization and saved content.
- Insert trackable Trigger Links (when supported)
- Add Custom Values to personalize messages
- Use WhatsApp Flows (if enabled) for interactive templates
- Insert saved Snippets from your snippet folders
Example: Create a snippet for your most common “next steps” response, then customize it with a contact name using custom values.
Pro Tips
- Save Quick Filters: Reuse the same filter set to keep your inbox organized.
- Use cloud links for large files: Prevent failed uploads and delivery issues.
- Review scheduled messages: Double-check timing so messages stay relevant.
Want all your messaging channels in one inbox?
BizStackPro helps you centralize communication, speed up responses, and keep follow-ups consistent—whether you’re on desktop or mobile.
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Frequently Asked Questions
How do I access Conversations in the mobile app?
Tap Conversations in the bottom navigation to view and reply to threads.
What is the max file size for attachments?
SMS supports up to ~5 MB per file (larger files may generate a link). Email supports up to ~25 MB; for larger files, use a cloud link.
How do I filter to show only unread messages?
Open Filters and set Show Message → Unread.
Can I save filter settings?
Yes. Save your filter set as a Quick Filter so you can reuse it any time.
Does the app support voice notes?
Yes. If WhatsApp is connected, you can record and send WhatsApp voice notes in the chat thread.
Reply Faster With Filters, Scheduling, and AI Support
Use Quick Filters to stay organized, schedule messages to stay consistent, and keep all your channels in one inbox—so you don’t miss important conversations.
Better responses. Better follow-up.
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