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Managing Failed Subscription Payments with Open Invoices
Recover revenue without disrupting service. Automatically create invoices when subscription payments fail, let customers pay via link, and auto-reactivate when payment succeeds.
Recovering Failed Payments Without Losing Subscribers
When a subscription payment fails, it can interrupt your revenue and create uncertainty around whether the customer will complete the payment.
Open invoices provide an additional way for customers to pay by generating a payment link while the system continues retrying the original charge.
Without this option, failed payments may rely only on retry logic, which can delay recovery or lead to lost subscriptions.
This guide will walk you through how open invoices work so you can recover failed payments and keep subscriptions active.
To begin, review why open invoices are used and how they support failed payment recovery.
Why Use Open Invoices for Failed Payments
Open invoices give customers a simple “pay now” link when a subscription charge fails—while your retry logic continues running in the background.
- No service disruption: Keep subscriptions active during retries while offering another way to pay
- Flexible collection: Customers can pay manually via the invoice link (email/SMS)
- Automatic reactivation: Subscriptions reactivate when the invoice is paid (if no other invoices are unpaid)
Important: These invoices are tied to the subscription and can’t be edited manually—the amounts/details reflect the subscription.
Step 1: Locate the Failed-Payment Invoice
- Go to Payments
- Open Subscriptions and select the relevant subscription
- Open Subscription Details → Invoices to view the automatically created invoice
Follow along: Use the Invoices tab to quickly see which invoices are unpaid and need customer action.
Step 2: Customer Payment Options
Customers can still complete payment even if the saved subscription charge fails.
- Automated retries: The system keeps retrying the saved method based on your retry logic
- Manual payment: The customer pays from the invoice link (email/SMS)
Best practice: In your message template, explain the invoice is an alternate payment option while retries continue.
Step 3: Monitor Status & Reactivation
Once the invoice is paid, the subscription reactivates automatically—provided there are no other unpaid invoices for that subscription.
Note: If multiple invoices are unpaid, the subscription won’t fully reactivate until the outstanding invoices are cleared.
Configure Invoice Creation & Notifications
Control whether BizStackPro creates an invoice on failed payment—and how customers are notified.
- Go to Payments → Settings → Subscriptions
- Enable/disable Create invoice on failed payment
- Choose delivery method: Email and/or SMS
- Customize the template used for these invoices (recommended)
- Supported providers include NMI, Authorize.net, and Square
Template hygiene: Keep your message short, include the pay link, and tell customers what happens after they pay (reactivation).
Pro Tips
- Review regularly: Check the subscription Invoices tab for unpaid invoices and follow up quickly
- Be transparent: Tell customers the invoice is an alternate way to pay while retries continue
- Keep it actionable: Use a single clear CTA button/link in your email/SMS template
Want to reduce churn from failed payments?
BizStackPro can automatically create “pay now” invoices on failure—so customers can resolve payment issues quickly and keep their subscription active.
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Frequently Asked Questions
What happens when a subscription payment fails?
An invoice is automatically created and sent to the customer while the system continues retrying the subscription payment.
Can I edit the failed-payment invoice?
No. These invoices are tied to the subscription and can’t be manually edited; amounts and details reflect the subscription.
Which processors support this?
NMI, Authorize.net, and Square support generating invoices for failed subscription payments.
When does the subscription reactivate?
Once the invoice is paid, the subscription reactivates provided no other unpaid invoices remain for that subscription.
Where do I find these invoices?
Go to Payments → Subscriptions → open a subscription → Invoices tab.
Recover Failed Payments Without Losing Subscribers
Open invoices give customers a fast way to fix billing issues—while your retry logic keeps working—so subscriptions can reactivate as soon as payment clears.
Less churn. Faster collections.
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