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Delivering Digital Products in E-commerce Stores – BizStackPro Help

Delivering Digital Products in E-commerce Stores

Q: What if a customer loses the email?

They can visit /store/account/orders, log in, and access their downloads from the order history.

Provide instant, secure access to digital goods with email delivery, OTP login, and a customer access portal—no shipping required and automatic fulfillment.

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Delivering Digital Products Without Manual Fulfillment

When selling digital products, it can be difficult to deliver files quickly and securely without relying on manual sending or follow-ups.

Digital delivery automates this process by sending access through email and allowing customers to retrieve files through a secure portal.

Without a structured system, delivery can become inconsistent, files may be lost or delayed, and customers may struggle to access what they purchased.

This guide will walk you through how digital delivery works so you can provide fast, secure access to your products without extra steps.

To begin, review how digital delivery works and what customers experience after purchase.

How Digital Delivery Works

Digital products are delivered via email using secure access. After purchase, the customer receives an order confirmation email with an Access Downloads button. They log in to the Customer Access Center using a one-time passcode (OTP) and download their files.

Good to know: Digital products are typically auto-fulfilled after purchase, and shipping fees do not apply to digital items.

Set Up a Digital Product

Store owners can enable digital delivery from the product’s Shipping & Delivery settings, then upload the files customers will download.

Go to Payments → Products and create/configure your product.
Open Payments → Inventory, select the product, then under Shipping & Delivery choose Digital.
Click Upload to attach files (up to 10 files, 100 MB each).
Click Save.
Enable the Order Confirmation Email in Payments → Settings → Notifications so customers receive the download button.

File limit tip: If you need more than 10 assets, bundle files into a ZIP under 100 MB.

Customer Experience

Here’s what customers see from checkout to download:

Customer purchases a digital product (online payment methods only; COD is not available for digital items).
An Order Confirmation Email is sent with an Access Downloads button.
The button opens the Customer Access Center, where the customer logs in via OTP.
Customers can re-access downloads anytime from <storeurl>/store/account/orders.
Digital files download as separate files (checkout does not automatically create one combined zip).

If they lose the email: Customers can still log in and download from their order history.

Limits & Rules

Files: Up to 10 files per product; each file ≤ 100 MB.
Supported types: Images, audio, video, documents, and ZIP files.
Payments: COD is not available for digital items (use an online payment method).
Shipping: Digital products have no shipping fees; physical items still use standard rates.
Fulfillment: Digital items are automatically marked as fulfilled (fulfillment details may remain blank).
Login required: Customers must authenticate via OTP to access downloads.

Pro Tips

Name files clearly: Example course-module-1-intro.mp4 so customers know what to download.
Use ZIPs strategically: If you have more than 10 assets, bundle them into one ZIP under 100 MB.
Test the flow: Place a test order and confirm email delivery, OTP login, and download behavior before going live.

Want instant digital delivery without manual fulfillment?

BizStackPro helps you deliver files securely with email access, OTP login, and a customer portal your buyers can use anytime.

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Frequently Asked Questions

Can orders include both digital and physical products?

Yes. You can sell digital and physical items in the same order. COD is not available for digital items, so use an online payment method for digital purchases.

How secure are the download links?

Customers receive an email with an Access Downloads button and must log in via OTP in the Customer Access Center to retrieve their files.

What file types and limits are supported?

Images, audio, video, documents, and ZIP files are supported. Upload up to 10 files per product, max 100 MB each.

What if a customer loses the email?

They can visit <storeurl>/store/account/orders, log in, and access downloads from their order history.

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Deliver Digital Products Securely and Automatically

When customers get instant access with OTP-secured downloads, support tickets go down—and satisfaction goes up.

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Instant delivery. Less friction.

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